Program Manager - Clinical Ops

Why Mayo Clinic
This is an exciting opportunity to be part of the Rochester CAR-T leadership team, which provides new therapies for Cancer patients.

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Position description
The position is 75-90% remote, the remainder on campus.

The Program Manager provides leadership, management, coordination and direction for all assigned programs and systems, and is responsible for operational performance and ensuring the needs of the program are achieved. Manages program/system performance, coordinates resources and balances workload to achieve objectives and strategies. Works with physicians, APPs, allied health staff and practice leadership in development and execution of strategic plans, programmatic logistics, process improvement opportunities and program certification requirements. Provides subject-matter expertise regarding program, system and project. Independently leads problem-solving and decision-making activities (in alignment with supervisors and practice leadership), within the program/system scope and change management process assessing risks and actions to accomplish goals. Continually evaluates processes and procedures for effectiveness and efficiency, while implementing quality improvement efforts. Participates in meetings, work sessions and presentations to ensure timely communication. Accountable for the achievement of program goals, objectives, timelines and programmatic certification. Determines and establishes programmatic/systematic infrastructure, stakeholder relationships and recommendations of communication plans. Manages/coordinates multiple complex systems/programs with internal and external customers. Develops program strategy, program planning, implementation plan(s) and program metrics. Ensures high quality and minimum program costs by implementing and maintaining a quality management program across all programs/systems.
Bachelor's degree required in management, business administration, health care administration, clinical care or related field with a minimum of 5 years of related experience; OR Master's degree in management, business administration, health care administration, clinical care or related field with a minimum of 3 years management or related experience required. Working knowledge of clinical practice/operations, data management, timeline/project management, computer/related systems are required.

Additional qualifications
Must have demonstrated competencies in strategic and program/systems thinking, business acumen, clinical practice operations, decision-making, leading change, change management, global thinking, influence without authority, communication, conflict resolution, process and systems change and performance excellence. Demonstrated project management and knowledge of continuous improvement methods. Must have the ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment. Will need to take initiative to develop and implement innovative solutions to issues with significant financial and operational impact to the program. Working knowledge and understanding of performance metrics, planning and resource development/enhancement is essential. Must have strong interpersonal skills with demonstrated effectiveness in management and group dynamics, including team problem solving skills. Excellent written and verbal communication skills, including presentation skills are required.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.
Benefits eligible
Full Time
Hours / Pay period
Schedule details
Monday-Friday, 8:00 a.m. - 5:00 p.m.
Weekend schedule
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Administration, Business, Finance
Job posting number
Tonya Calabro
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.