In partnership with CSPD management, the Quality Management Coordinator is accountable for the effective implementation of the quality system for CSPD and strives to enhance patient care outcomes through the development of quality management programs. Develops, implements, measures, and monitors quality indicators and identifies opportunities for improvement through the establishment of monitors to identify patterns and trends. Assesses, analyzes, recommends, and facilitates opportunities to improve patient care. Integrates and coordinates efforts to promote efficiency in management and utilization of systems and resources. This individual facilitates quality improvement programs through unit, division, and/or department committee as appropriate. Prepares reports for various levels of committees in the organization, works collaboratively, and facilitates interdepartmental and inter-campus quality improvement programs. The incumbent will serve as a subject matter expert in the policies, processes and procedures of the quality system for CSPD, and will develop a broad knowledge of the practice, business and technology as it relates to their assigned area of responsibility. The Quality Management Coordinator will also serve as a resource for information and the implementation of new regulations/requirements and/or policies/procedures relative to the quality system for CSPD. They ensure the program is in compliance with Institutional, Departmental and external regulatory agencies, and provide CSPD leadership with key quality indicator data and recommendations for improvement.
A Bachelor's degree and four years of experience, three of which must be in a quality management role or reprocessing area with progressive responsibilities. Professional experience in a hospital and/or human services delivery program, specifically Central Sterile and/or Instrument Processing, preferred. Skills required for this position: knowledge and application of the basic quality system principles and concepts. Knowledge and application of the regulatory agencies and requirements for the specific area. Knowledge and application of CSPD and policies and procedures as applicable. Strong project management, team building and facilitation skills, and problem solving skills as well as demonstrated ability to work collaboratively with multiple disciplines (CSPD, quality and safety, education, and clinical). Strong oral and written communication skills and computer skills. Must be able to present and teach quality system principles and concepts. Must have strong organizational and time management skills, and able to work independently exercising strong decision making skills. Ability to work with minimal direction, prioritize, multitask, and meet project timelines. Must be able to work under stressful conditions, maintaining a positive attitude in a changing environment.
Experience using Six Sigma, 5S, and other lean methodologies are preferred. Successful coordination of quality management activities through The Joint Commission and/or HCAHPS a plus.
License or certification
Must hold or attain within 12 months of hire Central Service Technician certification.
Education, experience and tenure may be considered along with internal equity when job offers are extended.
3p-11p shift (with break, so 2:45-11:15 expectation) Monday-Friday. Includes occasional weekend and holiday on-call coverage.
Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The “River City by the Sea” has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!
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Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.