Center for Connected Care
Mayo Clinic Health System Primary Care Phone Triage Registered Nurses (RN) will telework and must have access to broadband internet services. All necessary telework equipment will be provided. Multistate RN licenses will be required in the following states: Minnesota, Iowa, Wisconsin, Florida, and Arizona. RNs will be financially responsible to maintain current licensure in their state of residence. All other state license fees will be covered by Mayo Clinic.
Primary Care Phone Triage Nurses will provide 24/7 coverage to patients nationwide. This position will require the Registered Nurse (RN) to work at least 0.8 during the duration of orientation. The Registered Nurse (RN) in the triage role is accountable for the delivery of patient care through the provision of telephone-based symptom assessment, care by protocol, and standardized medical advice. The RN will work closely with the regional care teams to provide high quality systematic care.
The registered nurse (RN) is accountable for the coordination of nursing care, including direct patient care, patient/family education and transitions of care. The RN supports professional nursing practice across practice settings and across the continuum of care to meet the needs of the patient and family. The RN will function within the Mayo Clinic Nursing Professional Practice Model, which includes accountability for planning, implementing, evaluating and communicating all phases of nursing care for assigned patients. The ANA Nursing: Scope and Standards of Practice provide a basis for the practice of the RN. The RN provides leadership through activities such as preceptor role, informal leadership roles, and quality improvement efforts. The RN delegates patient care according to skill level, experience, patient acuity, fiscal accountability, and adequacy of resources. The RN possesses excellent communication skills; is skillful in mentoring and teaching; and may participate on committees or projects. A subset of employees may be required to drive their personal vehicle as a part of the responsibility of their role.
Graduate of an accredited, or those in the candidacy process, associate, or diploma nursing program, as recognized by the Accreditation Commission for Education in Nursing (ACEN), Commission on Collegiate Nursing Education (CCNE), National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA). Exceptions to this may be made in the MCHS sites prior to a law change requiring accreditation expected in 2018.
If graduated from a nursing program that was not accredited by ACEN, at least one year of RN experience (within the last five years) in an applicable care setting is required. If graduation did not occur within the last two years, one year of RN experience in an applicable care setting or one year of current LPN experience at Mayo Clinic is required. Arizona requires one year of RN experience in an applicable area.
All entry-level associate degree registered nurses with a RN start date of April 1, 2020 and after must provide documented evidence of program completion of the baccalaureate degree in nursing from an accredited nursing program within five years from the last day of the month of the RN start date.
One year RN experience within the last five years preferred. Excellent communication skills (verbal and written). Experience working in a team environment. Computer skills required, prior experience with electronic medical record systems preferred. Ability to work flexible hours, which may include days, evenings, nights, holidays, and weekends and on-call. Ability to adapt to unpredictable situations within the work setting. Demonstrated leadership, effective communicator, and excellent critical thinking skills. BSN strongly preferred.
Internal applicants should attach their three most recent performance appraisals.
License or certification
Must obtain prior to start date:
Current RN license by applicable state requirements.
Basic Cardiac Life Support for healthcare providers- BCLS – certificate of course completion required and must not expire within 3 months after start date. A scanned copy of the certificate of completion or transcripts, including your full name, must be attached to your profile to be considered.
We will only accept certificates of course completion from the following providers:
Additional specialty certification/training as required by the work area.
- American Heart Association (Title: BLS for Healthcare Providers or BLS Provider)
- Red Cross (Title: CPR/AED for Professional Rescuers and Health Care Providers or BLS for Healthcare Providers)
- Military Training Network
Education, experience and tenure may be considered along with internal equity when job offers are extended.
Hours / Pay period
64-80 hours per 2 week pay period
Sunday – Saturday; Variation of Day/Evening shifts, 8-hour shifts – NOT NEGOTIABLE
1 of 3 weekends – NOT NEGOTIABLE
Job posting number
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.