This position is responsible for greeting patients upon arrival, efficiently and accurately while, pre-registering, registering and scheduling all hospital visits, tests, admissions, and new or scheduled clinic patients. Position will float to different areas of the department or to different sites as needed. Records pertinent and accurate identifying information such as patient’s name, address, date of birth, telephone number, person to contact in case of emergency, attending physician, primary provider, and insurance company coverage as well as performing other related clerical duties as needed... Identifies/verifies correct insurance coverage set-up according to patient’s insurance card and managed care contract listing. Develops and maintains knowledge of general insurances guidelines regarding eligibility for coverage and reimbursement (i.e. copay, deductible, coinsurance, etc.). Initiate benefit verification for services as appropriate per patient’s plan requirements by utilizing electronic real-time tools to confirm coverage and contact insurance companies when assistance is needed to clarify benefits and insurance requirements. Initiate review of charges and claims with either internal departments or insurance carriers to resolve patient account questions or discrepancies. . Request payments from patient for their out of pocket responsibility at or before the Point of Service. Accept and process patient payments for visits and account balances, ensuring cash is accurate and secure at all times. Ability to work in multiple computer systems simultaneously. Ensure all encounters occur in a courteous, professional and confidential manner using AIDET. Safely assisting and utilizing lifting devices during patient transport. Assists with training, orientation, and mentoring of new staff.
Minimum of a high school diploma or equivalent.
Will work in Emergency and Hospital Registration as needed.
Must be available to work in a fast paced environment as part of a team as well as independently.
Basic accounting knowledge (understanding of debits and credits). Basic computer and office equipment knowledge, and ability to operate windows based programs. Ability to work out of multiple computer systems simultaneously. Detail oriented, strong organizational skills, and ability to multitask.
Consistently pleasant and helpful with strong customer service skills. Must be able to demonstrate a calm, caring and helpful voice in handling difficult situations with patients and providers (i.e. angry, upset or just concerned). Ability to work individually, and as a member of a team. Ability to communicate effectively in English, both verbally and in writing. Must possess excellent interpersonal skills and the ability to communicate effectively by phone or in person. Must be adaptable/flexible in a changing work environment which requires upgrading skills. Excellent interpersonal and communication skills.
Basic cash handling skills preferred. One year of customer service experience preferred.
Frontline medical office experience preferred. Knowledge of medical terminology preferred
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.59 per hour.
Must be available to work weekends, days, evenings, over nights, holidays and take on call.
8-12 hour shifts as needed, every other weekend 24/7 coverage.
Eau Claire, with a metro area of 163,000 is home to the 11,000 students at the University of Wisconsin – Eau Claire. Strong schools, low crime rate, and a reasonable cost of living may be expected. With an abundance of outdoor activities, Eau Claire was ranked #4 on the list of “Americas best towns” (Outside Magazine, 2015) The city also serves as the retail center for west central Wisconsin and the major metro area of Minneapolis/St. Paul is 90 minutes away. Mayo Clinic Health System in Eau Claire is recognized as a Best Hospital in Northwestern Wisconsin and within the top 10 for Hospitals in Wisconsin (U.S. News & World Report, 2015-2016).
Administration, Business, Finance, Office & Administrative Support
Job posting number
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).