Resident Services Center Rep

Charter House
Why Mayo Clinic
You are invited to be a part of Charter House, Mayo Clinic’s only Retirement Community. If you have a passion and desire to enrich the lives and touch the hearts of older adults, consider joining our team in providing compassionate and high quality care and services.

Charter House is renowned for excellence in both the service and care provided to its residents. Home to residents from around the world, Charter House brings together in one location a diverse selection of resident choices, lifestyle options, services, healthcare and amenities. CHJobs
Position description
Responsible for screening all visitors to Charter House and assist them in determining where they need to be as well as announce their arrival to the appropriate resident or staff contact. Denies access to unauthorized visitors and handles difficult situations arising from the denial including securing assistance if needed. Answers and directs all incoming telephone calls. Responsible for sorting all incoming mail, packages, and deliveries. Maintains inventory of wheelchairs & carts for residents and visitors. Provides information assistance to residents and visitors regarding Charter House, Mayo Clinic, and Rochester locations and services. Responds to all emergency situations (security, fire, weather, alarms, resident e-calls) by following established protocols. Performs administrative/clerical duties including but not limited to maintaining reference materials (telephone & resource lists), using pager system, printing/copying/mailing, and other support tasks for Charter House department programs and activities.
Requires a high school diploma or high school equivalent (GED). Formal vocational training in a secretarial or computer training course is preferred. Work experience in a clerical or secretarial position is preferred.
Additional qualifications
Must possess proficiency on technical office equipment, including a computer and/or word processor, printer, telephone switchboard system, copier/scanner, fax machine or any other job specific office technology. Requires clerical aptitude and an understanding of office practices including filing techniques, handling mail, preparation of charts, minutes, spreadsheets, reports and/or other job specific documents. Must possess strong customer service skills which include good written and oral communication skills which contribute to a cooperative and productive atmosphere. Must be able to work independently as job requires the ability to multi-task, prioritize, problem-solve, and display good judgment. Must maintain strict confidentiality of information and exhibit good human relations skills, including the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility. Must be adaptable/flexible in a changing work environment which requires working different shifts. Must be willing to learn new things and continually upgrade skills.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.24 per hour.
Benefits eligible
Supplemental/On-call/Per Diem
Hours / Pay period
Schedule details
Position is varied shifts as needed including overnights, weekends and Holidays.
Weekend schedule
7-3, 3-11 or overnight shift 11-7 as needed.
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Other Patient Care
Career profile
Charter House
Job posting number
Tammy Pfeifer
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.