Senior Operations Analyst - Clinical Documentation Integrity (CDI)

Quality Management Services
Why Mayo Clinic
This position is a full time telecommute position.
Position description
Plans and manages large projects. Coordinates resources to implement new systems, programs and processes within the department. Provides detailed project design documentation, project plans and process flows to present to leadership. Guide and support projects, process, implementation and training teams. Makes design and process decisions. Conducts and/or facilitates complex business analysis for large process, quality and process improvement projects within the department and across Mayo Clinic's three group practices and Mayo Health System. Must demonstrate an understanding of operations, processes, systems, regulations, clinical practice and payers
Coordinates teams of resources to ensure large project efforts are completed on time and within budget. Provides regular updates to senior leadership. Solicits and makes key decisions.
Analyzes, designs, and redesigns processes, workflow, and systems to ensure quality, effectiveness and efficiency, identifies resource impact, and manages the implementation. Leads and facilitates process improvement initiatives. Has a detailed understanding of project management and incorporates these skills while coordinating projects across mayo.
Participates in the design, development and implementation of new business process and system applications in collaboration with Systems Services and Information Technology staff.
Leads effective meetings, workgroups, and committees which include participants throughout Mayo Clinic. Facilitates and negotiates as needed to resolve issues. Specifies and acquires resources for project completion. Demonstrates ability to make appropriate decisions regarding complex operational issues having an department or Mayo Clinic impact. Interacts collaboratively with various departments to support and direct activities and work flows. Collaborates with leadership to resolve department, compliance, state and federal issues. May provide direct supervision to staff
Works with external vendors and/or internal stakeholders as a subject matter expert to analyze issues and resolutions. Mentors and develops staff. Maintains knowledge of current healthcare environment. May need to present before local, state and national conferences and user group meetings. Understands and is accountable for ensuring a control environment is maintained to preserve Mayo's Standard of Ethics and minimize the financial and legal risks for Mayo. May work evening and weekend hours and travel as needed.
Bachelors with 10 years of relevant experience or Masters with 6 years relevant experience. Relevant experience is considered in Finance Revenue Cycle, or Healthcare.

** Visa sponsorship is not available for this position; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**

Additional qualifications
Strong preference for candidates with at least one EPIC CLARITY Certification (Clarity Data Model, Clinical Data Model, Revenue Data Model, Access Data Model). Candidates should have demonstrated experience writing SQL in Clarity. Experience in Tableau Desktop, Tableau Prep, and Python (Pandas, Scikit Learn, NumPy, Statsmodels, Seaborn).

Previous healthcare experience preferred. Knowledge and experience in Project Management is required. Extensive knowledge of physician and hospital billing systems for Governmental, managed care and commercial payers is preferred. Customer-service oriented, timely in responses to requests for service/information, able to manage multiple tasks and priorities, have the ability to work independently and possess leadership skills. Requires knowledge of revenue cycle systems.
ALL MUST be included for your application to be considered:
  • CV/Resume
  • Cover Letter
  • Internal candidates must provide their past three performance appraisals.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $3,035.20, based on a full-time position.
Benefits eligible
Full Time
Hours / Pay period
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Administration, Business, Finance
Job posting number
LaTasha Perkins
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.