Center for Innovation
Position description
As a member of the Center for Innovation, the Service Designer consults internally with the departments, divisions and committees across the clinic looking to innovate the delivery of Mayo's health care services. The Service Designer uses the human-centered and participatory methods of Design to identify unmet patient, provider and institutional needs and creates new service concepts or business strategies to better meet those needs. These methods include: conducting observational research, interviews and workshops; undertaking internal and external research activities; generating conceptual frameworks and formulating insights related to the synthesis of the research data; communicating findings and concepts to project sponsors in a clear and compelling visual manner. Most projects will be cross-functional in nature, involving split or shared responsibility and problem solving with disciplines and personnel from other areas. The designer is an integral team member who works both independently and collaboratively through each phase of the project with other designers and project participants. Projects assigned to a Service Designer are typically significant and broad in scope, covering major business enhancements. The typical project duration is 12 to 24 months and entails project teams of approximately 10 to 50 members that may be across campus locations. The Service Designer has joint responsibility for the planning and execution of major complex business critical projects. Ensures project goals are well-defined and aligned with business objectives Ensures project goals are achieved and identifies tasks required to meet project goals. May direct other project team members, including project managers, lab coordinators and other design researchers (including interns & co-ops) assigned to the project. Regularly provides accurate and up-to-date project status information to project stakeholders. In addition to direct project responsibilities, the Service Designer is required to support the development, establishment and maturation of the design research methodology & infrastructure within their assigned work area; developing templates, promoting best practices, developing and/or procuring tools, and educating and mentoring team members and other project managers. CFIjobs
Master's degree in interaction, communication or industrial design, environmental design, service design or a related field and 8 years of experience managing design projects & teams OR Bachelor's degree in interaction, communication or industrial design, environmental design, service design or a related and 10 years experience. Demonstrated knowledge of design research tools and methods. Must develop and maintain an understanding of major operating systems and overall policies, procedures and objectives of the institution. Excellent interpersonal skills to include presentation, negotiation, persuasion, team facilitation and written communications skills are required. Candidates must have a personal plan for professional development to maintain and update his/her skills, methods and tools. This plan should be aligned with the needs of the individual, the division and the strategic plan for Mayo Clinic. Designer must have ability to independently manage a varied workload of projects with multiple priorities. Must be able to prioritize work that is assigned by the Section Head or requested by a customer through brief outline of the nature of the problem and the overall urgency. Must be capable of consulting, designing/conducting studies, and developing/implementing solutions (problems involve analytical and creative elements) for issues with significant financial and operational impact to the organization. The incumbents recommendations may strongly impact clinical and administrative operations and may result in the institution incurring significant expense for the purchase of new equipment/software, hiring of additional personnel, or remodeling/designing facilities. As the work is complicated by an environment of multiple projects having high priority and resistance to change; strong time management skills and sound judgment are required.
Additional qualifications
Experience developing research briefs, and writing research protocols. Experience scoping, planning & conducting research. Experience collecting research data. Experience determining research metrics. Experience recruiting research subjects. Creative problem solving skills A curious mind and an enthusiastic work ethic Experience in design planning and design research methods A passion for enriching the design process with meaningful research Comfort with ambiguity and complex problems Ability to work effectively with a wide variety of professionals/disciplines Demonstrated project management ability with an ability to lead complex projects effectively Ability to make rough interactive prototypes Proficient in In Design, Photoshop, Illustrator, Flash and/or Dreamweaver Ability to articulate the meaning of your work to colleagues and clients through formal and informal presentations Serves as a mentor for new employees, interns, and trainees In-depth understanding of core institutional processes, clinical practices, and support areas Works similar to an independent consultant with own set of clients.

Sponsorship for U.S. work authorization/visa will not be offered for this position.
License or certification
Design Research certification does not exist. Industry experience is considered the most accurate indicator of expertise.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $3589.60, based on a full-time position.
Benefits eligible
Full Time
Schedule details
M-F, day shift
Site description
Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the sixth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.
Business Professional
Career profile
Service Design & Innovation
Job posting number
Jessica Gartner
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).