General Services
Why Mayo Clinic

Position description
Supervises and directs personnel in the General Service Transport work unit at the Saint Marys campus. Work units could be staffed with union and non-union personnel, up to 24 hours a day, seven-days a week, manages the daily workflow of processes and services provided by the assigned General Service work unit to ensure effective use of employees, and equipment within budget and quality standards. Performs tactical planning and carries out strategic plan. Optimizes staff productivity and service; resolves work place problems of staff and processes; develops procedures and guidelines. Responsible for developing and maintaining a customer-focused and efficient work unit that supports patient and/or staff transport and access; mail and material delivery; information and hospitality; call center operations; and parking and transportation. Work unit supervisors may be responsible for working with outside vendors in support of delivery and transportation services. Develops creative solutions to customer concerns and staffing needs. Employs and promotes the use of quality tools gained from internal education certifications to ensure continuous improvements of systems, customer service and operations. Seeks out current technology that assists with the maintenance and growth of progressive and efficiently organized work units. Responsible for the development and management of productivity statistics to support staffing and expense allocations. Plans and develops action plans for long-and short-term goals. Supervisor is responsible for financial performance of work unit with emphasis on expense management. Participates in the overall management of General Service through involvement in institutional projects, work groups, task forces, councils, and committees. Serves as liaison between area of responsibility and other constituents inside and outside of Mayo. Serves as the decision maker with operational related tasks in the absence of unit manager.
Bachelor's Degree and 3-5 years of recent progressive effective management and conflict resolution experience required. Experience in customer service, allocation of staffing resources, quality management, Lean, improvement methodology, consensus management, and project management required. Must be able to demonstrate team building and leadership skills and the ability to motivate large work groups while initiating and managing change in the implementation of new programs. Requires strong communication and computer skills including developing technology. Competency in financial analysis preferred
Additional qualifications
Healthcare, financial management and group speaking experience beneficial. A minimum commitment of two years with satisfactory job performance is required.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $25.34 per hour.
Benefits eligible
Full Time
Hours / Pay period
80 hours every two week pay period
Schedule details
This is an overnight position working Monday through Friday 4:30pm-1:00am. Weekends and on call may be necessary.
Weekend schedule
Generally no weekends. Only if necessary.
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Support Services
Career profile
Support Services
Job posting number
Robin Canion
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.