System Support Specialist - Facilities

Facilities & System Support
Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Position description
Responsible for effective provisioning, configuration, installation, operation, documentation, training, budgeting and maintenance of unique departmental system hardware and software. Provide system administrator-level support for vended and custom applications. Performs troubleshooting of technical issues related to systems functionality, application development, and data integrity. Works collaboratively with a variety of colleagues to assure that applications are set up appropriately and are available to users as needed.

Provides technical leadership in software development methodologies and selection of information systems. Understands and applies concepts of enterprise architecture to ensure systems align, adhere, and integrate within Mayo IT enterprise environment. Participates to establish technical standards, promote the integration of data, and/or coordination of projects across work units. Serves as an active member of technical workgroups needed to advance project objectives. Aids in technical planning for areas supported by work unit. Monitors external environment for industry best practice and identifies opportunities to support agile workflows and processes. Makes appropriate decisions, with guidance from leadership, regarding complex issues having cross-divisional and/or cross-site impact. This position enables greater effectiveness and efficiency across all sites and the shared service is central to the coordination of access to and utilization of technology resources.

Responsible and accountable for the on-time completion of tasks and projects, demonstrating a commitment to meet established deadlines and priorities. Works independently on projects and assignments within scope of ability and authority escalating more complex issues or those requiring leadership approvals to the appropriate individual. May regularly assume a team leadership role to direct and coordinate the work of other staff, which includes assigning tasks to staff taking into consideration balancing workloads, skill sets, technical knowledge, and criticality of the tasks. Tracks and follows issues through to resolution, including communications to all stakeholders. Identifies and considers both the business and the technical needs of all customers with the goal of providing quality solutions that meet the user needs.

Bachelor's degree and 5 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience; Or, Associate's degree and 7 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience.

Additional qualifications
Exhibits diplomacy, tact, initiative, and organizational skills. Must possess the ability to inspire trust and confidence, communicate effectively with internal and external audiences and demonstrate the ability to maintain outstanding customer relations. Fosters an environment that promotes teamwork within the work team, the department, and among other business partners throughout the institution and externally.
Requires individual who is self-directed, can effectively multi-task, ability to thrive in an unstructured environment, and handles ambiguity well.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $2608.00, based on a full-time position.
Benefits eligible
Full Time
Hours / Pay period
Schedule details
8 hour work day Monday - Friday. This position will be a remote worker with some onsite work in Rochester.
Weekend schedule
Not required
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Support Services
Career profile
Support Services
Job posting number
Stephanie Finer
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.