Mayo Clinic Healthcare in London is seeking an experienced Medical Secretary in the Executive Health clinic.  The Medical Secretary provides high‑quality administrative and secretarial support within a fast‑paced, multispecialty medical environment. The role includes managing patient appointments, coordinating with clinical teams, and handling confidential information with accuracy and professionalism.

Key Responsibilities

Secretarial Support

• Provide accurate and confidential secretarial support, including audio typing and document preparation.
• Manage correspondence, telephone enquiries, and all communications promptly and professionally.

Appointment Management

• Schedule appointments within the electronic medical record system with a high level of accuracy.
• Process new patient referrals and coordinate appointments with relevant departments.
• Advise patients on co‑payments, authorisations, and pre‑service requirements.

Patient Coordination

• Register new patients and maintain up‑to‑date records.
• Support patient visits by addressing queries and coordinating care internally and externally.
• Arrange investigations and obtain results, ensuring urgent findings are escalated appropriately.

Interdepartmental & External Liaison

• Communicate effectively with clinicians, external providers, and patients.
• Maintain effective working relationships across the organisation and with external partners.

Documentation & Records Management

• Manage incoming medical records, imaging, and test results.
• Prepare clinic notes and ensure timely distribution of follow‑up documentation.

Policy Compliance & Systems

• Apply scheduling policies and criteria accurately.
• Use multiple systems efficiently to support scheduling and service enquiries.

Required qualifications

• GCSE or equivalent.
• 3 years’ medical secretarial experience.
• Experience within NHS or private healthcare settings.
• Fluency in English and eligibility to work in the UK.

Preferred qualifications

• Medical Terminology training.
• Strong written and verbal communication skills.
• Ability to work independently and balance competing demands.
• Excellent attention to detail and proofreading accuracy.
• Proficient computer and keyboard skills (Meddbase and CRM).
• Basic understanding of insurance terminology.
• Experience across multiple specialties.