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The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

Description of ICU
Mayo Clinic Arizona’s high acuity multidisciplinary Intensive Care Unit (ICU). We have in-person 24/7 Intensivist coverage and great resources to allow our nurses to deliver unparalleled care. We care for patients who are mechanically ventilated and/or require intensive monitoring and interventions. The department is expanding to a total of 48 beds. We care for the following patient populations:

• Congestive Heart Failure
• CV Surgery
• ECMO
• Abdominal and Thoracic Aortic Aneurysm Repairs
• Ventricular Assist Devices (LVAD)
• Hematology/Oncology
• Surgical
• Transplant
• Neurology
• Neurosurgery
• Comprehensive Stroke
• Septic Shock and other complex medical conditions

ICU’s Top 5 “Must Haves” for a Great Nursing Career:

• A strong voice to advocate for your patient. You got into nursing to care for and help those who need someone to speak up for them. In ICU, you’ll use that voice. #Compassion #Healing
• A skilled team. The best patient experiences don’t happen because of one great physician or nurse or specialist. They happen when we bring together highly skilled teams who are hyper-focused on creating the best outcomes. #Excellence #Innovation
• Respect and Trust. It’s not enough to have a bunch of smart people advocating for patients. There has to be a culture of safety, so those people can speak up—regardless of job title. #Respect #Integrity
• A growth mindset. Our ICU nurses care for our sickest patients—everything from cardiac to neuro, transplant   and complex medical. We don’t expect you to know it all. We believe in and are proud of the quality of our nursing practice. In ICU you’ll have a built-in network to mentor and support your career. #Teamwork
• Compensation and benefits. You can take better care of our patients when Mayo Clinic is taking care of you. There are way too many benefits to list here, so we’ll just leave this link here for you: Benefit highlights booklet

High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required. 

• Successful completion of HUC post-secondary program, or HUC Certification preferred. 
• Minimum of one year working experience in a medical environment preferred. 
• Knowledge of basic medical terminology preferred. 
• Preferred proficiency of computer skills. 
• Working knowledge with EHR systems, EPIC preferred. Outstanding customer service, interpersonal and organizational skills. 
• Adapts effectively to unpredictable situations within the patient care setting. 
• Availability to work flexible hours including days, evenings, nights, weekends and holidays.