The Adolescent and Young Adult (AYA) Patient Navigator will support patients ages 15–39 throughout their cancer journey. This non-clinical role focuses on reducing barriers to care by providing assistance with lodging, transportation, financial resources, and connection to community support services. The Patient Navigator works closely with the AYA Cancer Program Team to ensure a seamless and supportive experience for patients and their families. The ideal candidate is empathetic, resourceful, and dedicated to improving access to essential non-clinical services. Patient Navigators are liaisons between our patients and Mayo Clinic and assist the patient and family by coordinating and facilitating the patient experience and with administrative tasks pertaining to their overall experience. Tasks include (but are not limited to):

• Provide oversight of the patient care experience and intervene as necessary
• Work collaboratively with Mayo Clinic and external physicians, appointment coordinators, patients and family members to provide an exceptional patient experience and provide service recovery when needed
• Adhere to the ethical, compliance, and regulatory standards set forth for the center/department/division/program and institution
• Interact and serve a diverse patient population and thrive in a rapidly changing, fast-paced environment 
• Provide facilitation services for Specialty Contract patients, navigating the patients and supporting their Mayo Clinic experience

Notes: 

This position is onsite at the Arizona Mayo Clinic campus

Visa sponsorship is not available for this position including F1 OPT STEM. Must be a U.S. Citizen, permanent resident, refugee or asylee.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Bachelor's degree and three years of experience in communication, customer service, or patient care OR associate’s degree or other college certificate or diploma required with six years of experience in communication, customer service, or patient care required. The incumbent must be self-motivated, self-directed, highly organized, and promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic. The ability to prioritize work and oversee a variety of tasks simultaneously is necessary in this position. Belief in the mission and strong ethical conduct is essential, as well as the ability to interact on a professional level with individuals from diverse backgrounds. Demonstrated proficiency in information technology, MS Office products, and clinical applications. An understanding of a complex healthcare system and the philanthropic process is desirable. Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility, possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences, as well as: 

• Demonstrate organizational, communication and teamwork skills
• Strong evidence of customer service skills and a proven ability to expeditiously resolve problems
• Awareness of/comfortability with connecting cancer patients and caregivers to local and national resources
• Ability to respond to changing priorities and varying workloads
• Ability to work in a complex environment with multi-dimensional points of view
• Work effectively in a consensus-style operation that expects and promotes teamwork
• Be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through

Qualifications preferred: 

• Previous experience working with oncology patients and families 
• Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures 
• Experience in a medical field, managed care or similar environment and knowledge of the Mayo system