Breakthrough

We are seeking an experienced and highly motivated Application Analyst III to join our dynamic Revenue Cycle Automation team. The ideal candidate will have advanced knowledge and experience building out automated solutions, along with a strong background in supporting and integrating Epic Systems in a healthcare setting. This position is pivotal in optimizing business processes, automating workflows, and supporting Epic-related application configurations to improve operational efficiency.
In addition to RPA expertise, the ideal candidate will possess experience in building custom machine learning (ML) models to drive intelligent automation and data-driven decision-making. Knowledge of Intelligent Document Processing (IDP) technologies is also essential for automating the extraction, categorization, and processing of unstructured data, such as medical records and forms. Familiarity with Generative AI tools and Large Language Models (LLM) to enhance process workflows, including document generation and data synthesis, will be an asset in this role.
Work closely with clinical, operational, and IT teams to support the implementation and customization of Epic modules.  Participate in Epic upgrades and new releases, ensuring automation workflows are aligned and integrated appropriately.  Support ongoing optimization of Epic application processes and functionality for end-users.
Work with cross-functional teams to gather and prioritize requirements for RPA and Epic-related projects.  Identify opportunities for continuous improvement and innovation in system workflows and RPA solutions.  Maintain knowledge of industry trends in RPA and Epic to suggest new tools, technologies, or processes that could improve efficiency.
Provide training to end-users on RPA and Epic systems, focusing on best practices and user adoption.  Develop and maintain comprehensive documentation for all automation processes, Epic configurations, and user guides. 
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that leadership retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Mayo Clinic. 

Bachelor's Degree with 4 years experience 

OR 

Associate's Degree with 6 years experience. 

More than one Epic certification OR relevant Intelligent Automation certifications required. 

Healthcare Financial Management Association (HFMA) Certification Preferred.  4+ years of professional experience in automation development preferred.  Hands-on experience with UiPath or similar RPA platforms preferred.  Experience with LLM, NLP, Agentic AI preferred.

*This position is a 100% remote work. Individual may live anywhere in the US.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.