HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs. 

The Billing and Follow Up Representative is an experienced level position that enables the accurate and timely submission of claims. This position will be responsible for the correction of billing errors that will enable timely claim submission to payers, following up on non-adjudicated claims, and review of claims with contractual underpayments. This position will be responsible for working billing and follow up tasks of higher complexity, and will require knowledge of payer billing requirements. This role will require adherence to quality assurance metrics, as well productivity standards that will enable billing and follow-up key performance indicators to be met.

High School Diploma or GED and 2+ years of relevant experience required

OR

Bachelor’s degree required

Associates degree or higher and 4 years of relevant experience preferred

Healthcare Financial Management Association (HFMA) Certification Preferred.

Ability to read and communicate effectively in English
Basic computer/keyboarding skills, intermediate mathematic competency
Good written and verbal communication skills
Knowledge of proper phone etiquette and phone handling skills
Must maintain regular and acceptable attendance; may be required to work weekend, holiday or OT hours
Knowledge of and experience with Epic is preferred
General knowledge of medical billing and collections processes preferred
General knowledge of healthcare terminology preferred
Knowledge of contracted payers preferred

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. 

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.