Breakthrough

The Director will lead enterprise-wide digital innovation, product delivery, experience design, and security operations across Mayo Clinic’s integrated systems. This role is pivotal in advancing Mayo’s digital transformation strategy while ensuring excellence in end-user experience, governance, brand consistency, and operational agility.

The Director will collaborate across clinical, technical, design, and business functions to drive strategic outcomes through innovation, technology leadership, and multidisciplinary team engagement. The role includes ownership of complex digital initiatives, leading teams of experts in their respective domains, and ensuring digital solutions align with enterprise values, compliance frameworks, and human-centered design principles.

The Director of Cloud Services is responsible for the vision, delivery, and governance of Mayo Clinic's cloud infrastructure platforms. This leader oversees public and hybrid cloud environments, enabling scalable, secure, and automated services for internal customers. The role includes leadership of platform engineering, cloud automation, monitoring, and FinOps. The Director partners with Application, Security, and Data teams to accelerate digital transformation and ensure cost-efficient, reliable cloud services. 

Responsibilities: 

• Lead cloud platform teams delivering IaaS/PaaS solutions, automation tooling, and cloud operations. 
• Own platform roadmap, self-service capabilities, and internal developer experience. 
• Oversee cloud monitoring, governance, FinOps, and compliance with enterprise architecture and security standards. 
• Drive hybrid cloud strategy, modernization initiatives, and cloud-native adoption. 
• Foster product thinking within platform teams to continuously improve customer experience. 

Digital Product and Platform Leadership: Lead the full product lifecycle: strategy, prioritization, development, deployment, and evolution. Ensure alignment between business strategy, clinical operations, and end-user needs. Apply Agile methodologies to deliver scalable, high-impact digital solutions. Translate user insights into actionable roadmaps that shape clinical and consumer-facing platforms. Familiarity with regulatory standards (e.g., HIPAA, WCAG), especially in healthcare settings.

Experience Design and Research: Champion a culture of user-centricity and evidence-based decision-making. Lead persona development, journey mapping, and usability testing efforts. Oversee the execution and maturation of experience design research methodologies, tools, and process standardization. Apply service design principles to identify friction points and inform optimization strategies.

Design Systems and Content Strategy: Oversee governance and scalability of enterprise-wide design systems and UX standards. Drive creation and maintenance of reusable UI components, accessibility standards, and brand guidelines. Collaborate with engineers and designers to ensure a consistent and inclusive digital presence. Develop content strategy frameworks to support institutional communication and engagement.

Information Security Leadership: Partner with technical teams and compliance leaders to guide cybersecurity priorities. Provide governance for enterprise information security policies and tools. Support incident response and risk mitigation activities with tactical leadership. Promote a culture of data stewardship, awareness, and proactive threat response.

Team Leadership and Organizational Development: Track record of innovation in complex, matrixed environments. Demonstrated ability to navigate ambiguity and lead through change. Build and nurture high-performing, diverse teams across geographies and disciplines. Mentor and develop team members, instilling accountability and innovation. Establish measurable goals, support professional development, and promote collaboration. Drive operational excellence through structure, planning, and transparency.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Bachelor’s degree in a related field (e.g., Computer Science, Design, Business, Cybersecurity, Health Informatics). Minimum of 10 years of progressive leadership experience in at least one of the following areas: digital health, product development, UX design, enterprise security, or systems operations.  Proven experience leading large cross-functional teams and managing enterprise-level initiatives.

Advanced degree (e.g., MS, MBA, MDes, MPH) in a relevant discipline preferred.