Breakthrough

Mayo Clinic is expanding enterprise AI capabilities that support how employees collaborate, create, develop, and work across the organization. The Collaboration Tools team within Infrastructure helps operationalize and support enterprise platforms and AI-assisted workplace technologies, including capabilities such as Claude, ChatGPT, Microsoft Copilot, GitHub Copilot, and other approved AI tools and integrations.

The AI Collaboration Tools & Operational Engineering Intern will work alongside infrastructure and collaboration technology engineers to help operate, test, document, and improve these services in a large enterprise environment.

This is a 90-day learning-focused internship designed for students interested in infrastructure, cloud technologies, enterprise platforms, automation, AI, or operational engineering. Professional engineering experience is not required.

What You'll Do

Working with the Collaboration Tools team, you may:

• Assist with the operational engineering and support of enterprise AI and collaboration technologies.
• Help test and validate new AI platform capabilities, configurations, integrations, connectors, and feature releases before broader use.
• Evaluate how tools such as Claude, ChatGPT, Microsoft Copilot, GitHub Copilot, and other approved AI services interact with enterprise collaboration and technology environments.
• Assist engineers with configuration validation, troubleshooting, testing, and operational readiness activities.
• Help develop repeatable test plans, validation procedures, operational runbooks, and support documentation.
• Assist with investigating incidents, user-reported issues, integration failures, and unexpected platform behavior.
• Help organize and analyze service usage, operational metrics, support trends, and feedback.
• Participate in release and change-management activities for enterprise AI capabilities.
• Explore opportunities to use scripting, automation, and AI assistance to improve repetitive operational engineering tasks.
• Help validate authentication, permissions, connectors, integrations, and service configurations in controlled environments.
• Assist with documenting service dependencies, configurations, known issues, escalation paths, and operational procedures.
• Work with Infrastructure and other Mayo Clinic technology teams to understand how enterprise services are operated at scale.

Basic Skills

We are looking for students with technical curiosity and a willingness to learn. Helpful foundational skills include:

• Basic understanding of computers, networks, cloud services, or enterprise technology.
• Introductory programming or scripting experience with Python, PowerShell, Bash, JavaScript, or similar technologies.
• Basic familiarity with Git and GitHub.
• Interest in AI technologies such as Claude, ChatGPT, Microsoft Copilot, and GitHub Copilot.
• Basic understanding of APIs, authentication, permissions, or system integrations is helpful.
• Interest in infrastructure, cloud engineering, platform engineering, site reliability, automation, or IT operations.
• Ability to systematically test technology and document results.
• Strong troubleshooting and problem-solving skills.
• Ability to write clear technical documentation.
• Ability to collaborate with engineers and other technology teams.

What You'll Learn

During the 90-day experience, interns will gain exposure to:

• Enterprise infrastructure and collaboration platforms.
• Operational engineering and service management.
• Enterprise AI platforms and integrations.
• APIs, connectors, identity, permissions, and system integrations.
• Testing and operational readiness.
• Incident and problem investigation.
• Change and release processes.
• Monitoring and service health.
• Automation and scripting.
• Operating emerging technology in a complex healthcare enterprise.

Example 90-Day Experience

Days 1–30 — Learn & Observe

Learn the Collaboration Tools environment, operational engineering practices, enterprise AI platforms, support processes, and the technologies used to operate these services.

Days 31–60 — Test & Engineer

Participate in structured testing, configuration validation, troubleshooting, documentation, and small automation or operational improvement activities alongside team engineers.

Days 61–90 — Own a Defined Deliverable

Complete a scoped operational engineering project such as an automated validation, platform test framework, operational dashboard, runbook improvement, integration assessment, or AI-enabled operational workflow. Present results and recommendations to the team.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

The incumbent must be enrolled in a bachelors, masters or graduate degree program from a college or university. Typically, this internship would occur after the student has taken most of the courses required by the degree program.
Where applicable - the degree program must require an internship as a graduation requirement (or offer as a credit option).