Breakthrough

Key responsibilities of Lead Systems Engineer position in Server Maintenance & Operations unit include providing technical leadership and engineering oversight for the Server Maintenance & Operations team,  guiding and reviewing teamwork, ensuring SLA adherence, producing, and maintaining technical documentation and driving successful execution of operational tasks and project deadlines. This role serves as the primary escalation point for mission-critical break/fix issues and major incidents, engaging with internal and external stakeholders. Additionally, this position acts as a key liaison with technical partners across IT for all server operations-related matters. 

Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. The successful candidate will have strong technical skills with evidence of excellent problem identification/resolution, and an ability to communicate effectively with application teams, hosting teams, and all levels of management. Incident and problem-management skills for mission-critical environments. Knowledge of security compliance, vulnerability remediation, and ITIL practices. Excellent knowledge of Servers is required along with the ability to thrive in an interrupt-driven, multi-tasking environment with limited supervision. 

Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes. Experience with enterprise patching and automation tools (e.g., SCCM, Ansible, PowerShell/Bash).

Works independently. Accountable for project results and goals set by senior Mayo leadership. Managerial/supervisory responsibility for personnel and management of projects requiring substantial inter-organizational and intra-organizational coordination. Directly oversees the activities of the staffs assigned to the development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, and the configuration and support of hardware systems. Provides leadership in the design, selection, and application of the of information systems resources to satisfy the requirements of the systems. Develops proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. Works effectively across departmental organizations gaining consensus of stakeholders. May serve as Secretary, Assistant Secretary, or member of IT for institutional committee. Work is reviewed for long-term goal attainment.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This position requires a Bachelor’s degree plus 5 years of demonstrated technical experience and 1 year of demonstrated leadership experience or an Associate degree plus 7 years of demonstrated technical experience and 1 year of demonstrated leadership experience. A high school diploma and 9 years of demonstrated IT technical experience focused on system hardware design, ordering, configuration, testing and implementation of multiple projects simultaneously in a large, complex organization like Mayo Clinic plus 1 year of demonstrated leadership experience may be considered in lieu of the degree. Bachelor’s degree in information systems, business management, finance or related field; Master’s degree in a relevant technical or management discipline helpful. Master's is Preferred.
MCSE, CCNA, or other IT related certifications. Experience working in healthcare technology. Bachelor’s degree in information systems, business management, finance or related field; 
MCSE, CCNA, or other IT related certifications. Experience in system hardware design, ordering, configuration, testing and implementation of complex projects. Candidates with most of the following demonstrated competencies will be considered: Problem analysis and resolution; Excellent communication, organization, problem solving and facilitation skills; Verbal and written communications including technical writing and process diagramming helpful. Project management skills: planning, resource management, budgeting, and customer communication. Design and implementation methodology to assure near 100% up time utilizing hardware and operating system functionality. Strong organizational and time management skills to handle multiple projects simultaneously. Working knowledge of office applications for email, spreadsheets, presentations and documentation. Excellent interpersonal skills including conflict resolution.
Experience with committee and consensus driven organizations. Strong understanding of financial concepts, business process, continuous improvement and organizational development. Some experience with personnel management, resource allocation, coaching and mentoring helpful. Proficient verbal and written communication skills using English.