Breakthrough

This position is Limited Tenure. Limited Tenure (LT) means that if you are offered the position and accept it: 

• You will be categorized as a regular employee during this tenure, but employment will be terminated at the established end date.
• You committed to stay in this position until the end of the tenure (approximately 24 months from date of hire) before you become eligible to transfer to a new position.
• After the completion of the limited tenure assignment, it is your responsibility to secure another role within Mayo through the job vacancy process or employment will be ended upon the completion of the limited tenure assignment. 

This position independently manages multiple medium or single department-scale business projects from inception to close, including resource management, risk identification and mitigation, quality assurance and change control.
Leads process improvement or new business service implementation.
Creates, provides and facilitates end user training.
Leads proactive communication between and among business proponents, stakeholders and department Leadership regarding assignments.
Contributes to the improvement of established guidelines, tools, templates and methodologies.
Reports department measurements and communicates metrics on activities.
Broad general knowledge of information technology and institution activities.
Develops proposals that consider alternatives and business case.
Routinely interacts with vendors and provides technical interpretation for required services.
May lead process or quality improvement efforts.

The ideal candidate will bring a blend of Organizational Change Management (OCM) expertise, strong project management capabilities, and exceptional organizational and customer service skills to assist with the Configuration Management Database (CMDB) remediation project.  

 This project will transition Mayo Clinic’s CMDB in ServiceNow away from a heavily customized environment to Out of the Box (OOB) solutions that align to Common Service Data Model (CSDM) compliant architecture.  

You will regularly collaborate with Mayo Clinic staff and managers across IT, facilitating stakeholder engagement, guiding teams through change, fostering a culture of continuous improvement, championing OOB solutions, ensuring timelines and milestones are met as we modernize our CMDB to CSDM compliance to meet Mayo Clinic IT’s evolving business needs.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Bachelor’s degree with 3 years technology or business administration experience, OR Associates degree with 5 years technology or business administration experience. Other qualifications: A Bachelor’s degree in Information Technology, Business Management or related field preferred.Experience working in healthcare technology.
Prior experience with committee and consensus driven organizations.
Knowledge of business systems and processes, including IT domain, data transfer protocol and IT application interfaces.
Excellent communication, organization, problem solving and facilitation skills.
Evidence of strong interpersonal skills including conflict resolution, meeting facilitation and organizational skills.
Demonstrated history of continuing education in personnel and administrative processes.