Breakthrough

The IT Systems Analyst - Release Management supports the planning, coordination, and execution of releases across Mayo Clinic’s Shields ERP ecosystem. This role ensures that each release is delivered predictably, safely, and with clear communication to all business and IT stakeholders. This position organizes release activities, maintains timelines and work-breakdown structures, and partners with business stakeholders across the organization. Ensure readiness for new features, fixes, and regulatory updates. The Release Manager also supports change management, ServiceNow and Azure DevOps intake, and helps maintain data quality across ITSM processes. As part of the Modernization & Release Engineering Services (MARES) team, the role contributes to continuous improvement and helps strengthen release discipline as MARES evolves toward greater automation and engineering enablement. 

Release Planning & Coordination: 
Lead the planning and coordination of release cycles, including major and minor releases, patches, and updates 
Collaborate with stakeholders, including IT technical teams, testing teams, functional teams, and vendors to define release scope and objectives 
Maintain release plans, timelines, and communication strategies to ensure transparency and alignment across teams. 
Maintain release plans, timelines, and communication strategies to ensure transparency and alignment across teams. 
Continually iterate on release processes to implement improvements. 
Coordinate and schedule release activities with the various teams. 
Identify and help mitigate risks and issues that may impact release timelines or quality. 
Establish and enforce release management with best practices and standards. 
Monitor and report on overall progress of release activities to senior management. 
Work closely with various teams to ensure IT Change Management practices are followed. 

This is a full time, remote position within the United States.  Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Bachelor’s degree with 3 years technology or business administration experience, OR Associates degree with 5 years technology or business administration experience. Other qualifications: A Bachelor’s degree in Information Technology, Business Management or related field preferred.Experience working in healthcare technology.
Prior experience with committee and consensus driven organizations.
Knowledge of business systems and processes, including IT domain, data transfer protocol and IT application interfaces.
Excellent communication, organization, problem solving and facilitation skills.
Evidence of strong interpersonal skills including conflict resolution, meeting facilitation and organizational skills.
Demonstrated history of continuing education in personnel and administrative processes.