CityRochester
StateMN
RemoteNO
DepartmentInformation Technology
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and
comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
ResponsibilitiesThe Lead IT Analyst / Programmer provides tactical and operational leadership for the Peri-Operative & Hospital Operations IT application portfolio, supporting over 80 applications across Surgery, Anesthesia, Sterile Processing, Food Services, and other clinical and operational departments across the Mayo Clinic enterprise.
This role is responsible for day-to-day service delivery, execution of project work, and operational stability. The position works in close partnership with IT leadership and collaborates with the team’s IT Architect to ensure solutions and operations align with enterprise standards and architectural direction.
Essential Duties and Responsibilities
- Lead daily operational support activities across a large and complex application portfolio.
- Serve as the primary escalation point for operational and delivery issues within the team.
- Manage incident response, service restoration, and adherence to Service Level Agreements.
- Monitor application health, incident trends, and operational risk and drive continuous improvement.
- Maintain operational documentation, runbooks, and support procedures.
- Perform resource forecasting and capacity planning to balance support, project delivery, and maintenance work.
- Translate priorities into actionable delivery plans aligned with available capacity.
- Estimate project effort and timelines and track milestones, dependencies, risks, and progress.
- Provide regular status updates to IT leadership and stakeholders.
- Facilitate project and work intake and ensure requests are clearly defined and ready for execution.
- Consult with clinical and administrative partners to clarify requirements and expectations.
- Maintain and prioritize the team backlog based on operational urgency and clinical impact.
- Facilitate sprint planning, scrum, and backlog refinement ceremonies.
- Provide technical guidance and coaching to analysts and programmers.
- Lead root cause analysis for high-impact or recurring issues and ensure corrective actions are implemented.
- Collaborate with the IT Architect, infrastructure, security, and vendor partners to deliver solutions aligned with enterprise standards.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
QualificationsBachelor’s degree and 5 years’ experience including 3 years’ of demonstrated leadership experience; Or, Associates degree and 9 years’ experience including 3 years’ demonstrated leadership experience.
- Experience leading teams supporting vended healthcare technology solutions.
- Experience coordinating or leading vended application teams, including incident and delivery management.
- Experience working with Agile teams and delivery practices.
- Strong communication and stakeholder engagement skills.
Preferred Qualifications
- Experience supporting peri-operative, hospital operations, or other clinical systems.
- Programming, scripting, or API and integration experience.
- Experience working in SLA-driven support environments.
- Ability to manage competing priorities and deliver predictable outcomes.
- Familiarity with healthcare IT security and regulatory requirements.
Exemption StatusExempt
Compensation Detail$110,614 - $154,856 / year
Benefits EligibleYes
ScheduleFull Time
Hours/Pay Period80
Schedule DetailsMonday – Friday, 8:00 a.m. – 5:00 p.m. Central Time. Variations can be discussed with hiring manager.
This position is hybrid and can be located in Rochester, Arizona or Florida.
Weekend ScheduleOccasional responsibilities during evenings and weekends for upgrade, go lives, and on-call support should be expected.
International AssignmentNo
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.
Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the
"EOE is the Law". Mayo Clinic participates in
E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Shelly Weir
