Breakthrough

The IT Manager for Hospital & Medication Management Systems leads a high-performing team responsible for the support, configuration, and optimization of Epic applications that enable inpatient clinical workflows, including documentation, ordering, and medication management. This role ensures inpatient clinical teams are equipped with reliable, intuitive, and efficient technology solutions that support quality patient care, regulatory compliance, and operational excellence.
The Technical Manager leads and develops a team responsible for the support and optimization of Epic modules supporting inpatient care, including clinical documentation, order management, medication ordering and administration, and pharmacy workflows. In this role, the manager oversees system configuration, enhancements, upgrades, and ongoing maintenance to ensure optimal performance, stability, and end-user experience. They manage the intake and prioritization of change requests, incident resolution, and enhancement delivery, ensuring alignment with clinical and operational priorities. The manager is accountable for ensuring that systems support safe, complaint, and efficient clinical workflows that enhance patient care and clinical decision-making. Additionally, they collaborate closely with nursing, pharmacy, clinical informatics, and operational leaders to align technology solutions with evolving care delivery models and partner with enterprise IT and Epic stakeholders to deliver scalable, integrated solutions that align with organizational standards and strategic priorities.

This position will collaborate with technical teams, business stakeholders, analysts, and external vendors to support enterprise digital goals, while championing user-centered service outcomes and responsible information stewardship.

Digital Operations and Service Delivery: Lead day-to-day operations for IT and digital services across assigned domains. Monitor and optimize performance of digital platforms, analytics pipelines, or service management systems. Coordinate resolution of service issues, proactively identify risks, and oversee continuous improvement initiatives. Experience in health systems, research environments, or regulated industries. Experience with digital reporting tools, performance dashboards, and user analytics platforms.

Team Leadership and Collaboration: Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models. Excellent communication skills, strategic thinking, and the ability to manage ambiguity. Manage, mentor, and evaluate teams of analysts, technologists, or service personnel. Foster a culture of collaboration, accountability, and service excellence. Partner with clinical, administrative, and technology stakeholders to ensure aligned priorities and transparent communication.

Strategic Input and Planning: Contribute to departmental and enterprise-wide technology strategies. Translate digital program goals into operational objectives and workflows. Support cost modeling, budgeting, resource planning, and project coordination.
Service Governance and Reporting: Define and enforce standards for service management, documentation, and performance reporting. Collaborate with governance boards and executive sponsors to ensure service alignment and oversight. Manage internal audit readiness, documentation accuracy, and customer satisfaction feedback loops.

Digital Analytics and Insights: Leverage digital tools to monitor user behavior, product performance, and organizational KPIs. Support campaign analysis, business case modeling, and reporting related to experience or operational efficiency. Utilize research findings to inform tactical and strategic recommendations.

Information Security Operations: Ensure compliance with security frameworks and data protection protocols. Oversee implementation of access control, system integrity, and response procedures in collaboration with enterprise security partners. Champion security awareness and training across supported teams.

This is a hybrid position and incumbent must live within 100 miles of a Mayo Clinic campus.  Incumbent will be expected to work on campus approximately one day a month.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Bachelor’s degree in a related field (e.g., Information Technology, Computer Science, Data Analytics, Business Administration, Health Informatics). Minimum of 6 years of progressively responsible experience in digital operations, IT service delivery, analytics, or program management. Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner across complex organizational structures.

Master’s degree in Business Administration, Information Systems, Public Health, or related field preferred.