Breakthrough

The primary responsibility of the Client Relationship Manager is to develop and maintain the relationship between Mayo Clinic and the client. The Client Relationship Manager leads strategy discussions with the client and develops an account plan that defines client success and the path to achieve that success. This effort includes interacting with and facilitating conversations with C-suite, physician, and account liaisons for all needs of both strategic account leadership and tactical execution of deliverables for respective accounts.

The incumbent will be expected to fully understand the products/services as part of the assigned programs or Mayo Clinic Platform more broadly. A successful Client Relationship Manager will also have the necessary emotional intelligence to successfully navigate collaborations and drive advancements in strategic priorities for the clients. This will include interfacing with other Mayo Clinic Platform teams, managing go-live and onboarding activities, and resolving issues. The Client Relationship Manager will be engaged early in the development of the relationship between the client and Mayo Clinic, interfacing with the Prospecting, Due Diligence, Sales, and Implementation teams to ensure a solid foundation is established to enable a successful long-term relationship. During the onboarding process, the Client Relationship Manager will be established as the primary point of contact between the client and Mayo Clinic. As a result, the Client Relationship Manager is responsible for promoting and instilling Mayo Clinic's core values within the relationship. The Client Relationship Manager will continue as the primary point of contact throughout the relationship to ensure overall alignment with strategy. The Client Relationship Manager will report regular status updates to Mayo Clinic Platform and the client and is accountable for accurate billing / timely payment of invoices. Must be able to effectively manage time and priorities across multiple clients. The Client Relationship Manager will be expected to manage client expectations and to promote and coordinate professional services to deliver value add solutions to the client. Key success metrics: client satisfaction, client retention, product utilization, revenue growth, expense management, and maintaining account management discipline.

Candidate must live within one of the following states to be considered:  Ohio, Indiana, Illinois, Michigan, Wisconsin, Minnesota, Iowa, Missouri, Kansas, Nebraska, South Dakota, North Dakota.

Bachelor’s degree in business administration, Sales, Marketing, Management, Healthcare, or related field with 3 years of experience in account management, client/customer service or sales within the healthcare, or health-related business OR master’s degree in business administration, Sales Marketing, Management, Healthcare, or related field with 1 year of experience in account management, client/customer service, or sales within healthcare or health-related business. Proven success interacting with all levels of key decision-makers both externally and internally to meet client and organizational needs.

Excellent oral and written communication skills to effectively facilitate meetings, deliver presentations, craft proposals, and communicate clearly and succinctly.

Must be proficient in English