Breakthrough

Responsible for the coordination and management of requests coming through the intake process and integration of these requests into the business. Organizes and manages the full inventory of requests in the intake process for the department. Develops and fosters relationships with the engagement team and key contacts within and outside of the department to facilitate efficient and effective movement of requests through the process. Facilitates connections and interactions as needed across department teams in order to meet customer needs. Applies expertise to perform a variety of operational support tasks supporting the digital product transformation in the department, including scheduling, coordination, follow-up tasks for meetings, events, metrics, and communication; preparing documents and presentation materials; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts. Exhibits initiative, proficiency, and adaptability to optimize the time of those supported. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role. Demonstrates proficient use of computer hardware and software, telecommunication, and other digital resources and ability to navigate multiple systems simultaneously. Is accountable for ensuring accuracy and completeness through attention to detail. Assists in digital product communications and coordination during meetings, status reporting and stakeholder relationships. Provides strong customer service support to internal and external team members. Ability to handle fast paced environment and short deadlines. Assist digital product team members in tracking integrated tasks on a daily basis. Responsible for identifying, establishing, and maintaining structures for ongoing operations and support, and managing new service requests. Assist with development and maintenance of guidelines, procedures, and support documentation, as well as coordination of ongoing training and communication on program changes. Assist with identifying, tracking, and addressing operational issues and potential concerns in order to drive overall efficiency and support practice needs. Prepares reports and metrics by collecting, analyzing, and summarizing information.

This is a hybrid position and must be located within 100 miles of the Mayo Clinic campus in Rochester, MN for quarterly on-site expectations.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Position requires high school diploma/GED with a minimum of 7 years' experience in an administrative or project support role, or an associate degree in an administrative, business, healthcare, or other related field, with a minimum of 5 years experience in an administrative or project support role. Preferred bachelor's degree in business, administration, healthcare administration, or related field with 3 years of related experience. Prior experience with planning and scheduling methodologies; creating/transcribing correspondence/documents; utilization of business-related software to produce spreadsheets, presentations, etc.; and participation on a project team are highly desired. Demonstrate effective and appropriate decision-making, judgment, and confidentiality as well as attention to detail and follow-through. Must have demonstrated competencies in agility, organization, networking, customer service, and be able to handle and navigate ambiguous situations. Possess a consumer-centric mindset. Ability to collaborate effectively with internal business stakeholders and outside partners.