The Operations Coordinator serves as a key escalation point for the team and plays a vital role in training both new and existing staff. This position supports department leaders by assisting with team management responsibilities and participating in or leading meetings as needed. 

The Operations Coordinator is responsible for writing and maintaining departmental Standard Operating Procedures (SOPs) and reference guides, ensuring documentation remains current and comprehensive. The role requires frequent interaction with end users and suppliers to resolve escalated issues related to pricing discrepancies, returns, order expediting, and invoice/receipt problems. 

This position actively participates in various workgroups and may assist with, or lead projects as assigned by Supply Chain Management (SCM) leadership. Responsibilities also include preparing, analyzing, and reconciling a variety of operational and financial reports. 

The Operations Coordinator responds to both verbal and written inquiries from internal and external customers, consistently applying high standards of customer service. The role involves identifying trends that contribute to processing delays and working collaboratively with relevant stakeholders to implement long-term solutions. 

This position serves as an escalation point for our customers and suppliers providing exceptional customer service through phone calls, emails, or other communication channels utilized by Mayo Clinic. Individuals are responsible for resolving and/or triaging customer inquiries, addressing concerns, and ensuring a positive experience in all interactions. This position involves addressing and resolving complaints or concerns, providing accurate and detailed information regarding policies, procurement, invoicing and payments, and other Supply Chain related activities. The Operations Coordinator provides training and education to the SCM teams and Mayo stakeholders.  

Additional job-related duties may be assigned by leadership as needed. 

Additional Qualifications 

• Experience in customer-facing roles is highly valued. 
• Demonstrate leadership by fostering teamwork, guiding peers, and taking initiative in cross-functional settings. 
• Proven ability to help manage and motivate a team to ensure smooth day-to-day operations is essential. 
• Experience in training development and delivery is highly valued. 
• Must be detail oriented; able to prioritize work and able to work independently under general guidelines and procedures with minimal supervision.  
• Exceptional customer service, excellent verbal and written communication skills, good problem-solving skills, and strong personal computer skills. 
• Ability to work in a team-oriented atmosphere and be adaptable and flexible in an ever-changing work environment. 
• Proven project management and team-building skills, contributing to both individual and group success. 
• Proficient in Microsoft Office Suite (Outlook, Excel, Teams, etc.). 
• Ability to effectively present to both small and large groups

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This is a hybrid position and eligible candidates must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.

Bachelor's degree with a minimum of five (5) years' relevant experience in health care, supply chain logistics, finance, business, or nursing; OR, Master's degree with a minimum of two (2) years' relevant experience in health care, supply chain, logistics, finance, business, or nursing required. Certifications may be considered in lieu of experience. 
Demonstrated personal computer skills, communication skills, problem solving, continuous improvement and teaming skills. Maintains a broad knowledge of Mayo clinical, financial, and administrative systems/applications and processes. Serves as a resource on department and institutional initiatives; shares knowledge with customers and colleagues. Demonstrated verbal and written communication skills. Assists with SCM continuous improvement initiatives. 
Ability to work in a team-oriented environment. Must be adaptable and flexible in an ever-changing work environment. Able to handle/prioritize tasks simultaneously. Basic understanding of accounting principles. Works as a team to provide support to all departments; works with other areas of SCM to ensure exceptional customer service. Ability to manage time to meet required deadlines. Demonstrated knowledge and understanding of Commodity/Service line. 
Ability to manage vendor relationships. Comprehension of customer requirements in order to provide solutions to product/service needs. Demonstrated analytical experience. Demonstrated project management skills.