The primary purpose of this role is to serve as the point of contact for the data needs of MCP program customers. The Technical Success Manager will establish and lead all data-related implementation and support aspects. The position will be responsible for the following essential functions:

• Serving as the primary point of contact for all data-related questions from MCP program customers.
• Triage and resolve data tickets/questions as they arise and facilitate coordination with data science support teams
• Collaborate with MCP team members in creating/documenting processes.
• Validate data accuracy, completeness, and timeliness during onboarding.
• Support ingress/egress data governance activities.
• Serve as a liaison to data related internal and external partnership workstreams.
• Assist with customer requested exports reviews in accordance with MCP policies.
• Assists with the creation and collection of metrics to ensure the success of the MCP programs.
• Collaborate with MCP team members in creating/documenting processes.
• Advises and assists with strategic expansion of MCP programs.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned.

A Bachelor’s degree in Business or related field relevant field such as engineering, mathematics, computer science, health science, or other analytical/quantitative and a minimum of three years of professional or research experience in data science will be considered. Incumbent must have a demonstrated understanding of the technology industry and understanding of new technology opportunities. Candidate has expertise in AI, machine learning, deep learning, statistical data processing, regression techniques, neural networks, decision trees, clustering, pattern recognition, probability theory and data science methods used to analyze data. Must demonstrate the skill to communicate technology- and data- derived product solutions to advance medical care. Must possess excellent verbal and written communication skills with the ability to interact with a variety of different people with diverse backgrounds. Requires strong relationship skills and the ability to manage several client accounts simultaneously. Must possess qualities which indicate the ability to mentor, train, and supervise employees. Must demonstrate the ability to think at a strategic level on optimizing or improving the MCP Accelerate Program. Must have ability and confidence to effectively function both dependently and independently, be a team player and a self-starter. Ability to effectively present to internal and external groups at a high-level representing Mayo Clinic Platform. Must be an initiative taker, eager to break new ground and create opportunities for others.

Experience with CRM and other engagement management tools.

MBA or master’s degree in a related field is preferred. Experience with startup companies is preferred.
PhD is preferred.