Responsibilities

Serves as an ambassador of the practice and primary liaison to Concierge Primary Care patients (Medallion).  Coordinates resources to assure that executive, development and international patients receive appropriate, expedited, discrete, and seamless services while at Mayo Clinic. Provides medical practice secretarial support to 3-4 physicians/provider schedules.  Additionally, the Medallion Program Patient Physician Specialist performs and coordinates various administrative tasks to assure an exceptional patient experience, including discussing and arranging special scheduling, providing new patient orientation to the program and facility, performing service recovery when needed, and escalating patient concerns appropriately. 
Provides support to physicians to include calendar management, schedule maintenance, presentation preparation, trip/travel arrangements and physician mail.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience.  During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding.  You will have the opportunity to re-record your answers to each question - Mayo Clinic will only see the final recording.  The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

High School Diploma/GED and 6 years of secretarial, back/front office, customer service experience; or an Associate degree and 3 years customer service experience required.

Additional Qualifications:

• Bachelor's degree preferred. 
• Fluency in Spanish and/or another language used frequently by Mayo patients is preferred. 
  Demonstrated interpersonal, organizational, and customer service skills. 
• Effective verbal and written communication skills.
  Thorough knowledge of scheduling system(s) and detailed understanding of clinical operations workflows. 
• Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. 
• Demonstrated analytical and problem-solving skills.
  Ability to work independently as well as in a team, multi-task and prioritize work load. 
  Previous Mayo Clinic experience strongly preferred.

Exemption Status

Nonexempt

Compensation Detail

Experience and tenure may be considered along with internal equity when job offers are extended. $22.83 - $32.71 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Employee hours from 8:30am-5pm with a 30min lunch. Training/Orientation lasts for 90 days, and employee expected onsite full time for 6 consecutive months Following 6-month review, the privilege and opportunity to work remotely 2 days a week and 3 onsite will be introduced/discussed.

Weekend Schedule

No nights, no weekends, no holiday

International Assignment

No

Site Description



Recruiter

Casie Johnson