The Operations Associate plays a key role in supporting Supply Chain Management (SCM) by facilitating critical interactions with suppliers and internal stakeholders. This includes resolving issues related to product pricing, returns, order expediting, and invoice/receipt discrepancies.

This role supports all core SCM functions and handles a high volume of inbound communications —via phone, tickets, and email— from internal Mayo Clinic staff at all levels, as well as external Suppliers. A strong commitment to customer service principles is essential, ensuring timely, courteous, and effective responses.

The Operations Associate serves as a point of contact to triage SCM-related inquiries and issues, coordinating with the appropriate personnel to ensure resolution. In addition, the role participates in various work groups and contributes to projects as assigned.

Additional job-related duties may be assigned by leadership as needed.

This position is focused on core procurement activities, including—but not limited to—reviewing and processing a high volume of purchase orders to ensure the accurate and timely delivery of supplies, equipment, and services across all facilities. The role involves researching and resolving transactional discrepancies, investigating aging items identified in various reports, and collaborating closely with internal departments and suppliers to resolve issues promptly and effectively. Attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Qualifications:

• Bachelor’s Degree

OR

• Associate’s degree AND 2 years of experience

OR

• High School Diploma/GED AND 4 years of experience

Academic and/or professional roles must provide evidence of the following skills:

Customer Service Orientation: Ability to provide helpful, courteous support and build positive relationships with team members, vendors, and other stakeholders. 

Clear Communication: Strong verbal and written communication skills, with the ability to express ideas clearly and work effectively with others. 

Attention to Detail: Demonstrated accuracy and care in handling information, following procedures, and completing tasks. 

Problem Solving: Ability to recognize issues, think critically, and contribute to practical solutions. 

Critical Thinking: Shows sound judgment and thoughtful decision-making in fast-moving or uncertain situations. 

Organizational Skills: Ability to manage time, stay organized, and balance multiple priorities. 

Initiative & Follow-Through: Willingness to take responsibility for assigned tasks, ask questions, and see projects through to completion. 

Reliability & Accountability: Dependable and responsible when completing tasks independently or as part of a team, with a commitment to quality work. 

Professionalism & Work Ethic: Demonstrates a positive attitude, eagerness to learn, and commitment to doing one's best in academic or early professional experiences.