The Operations Specialist plays a key role in supporting Supply Chain Management (SCM) by facilitating essential communication and coordination with both suppliers and internal stakeholders. This position is responsible for resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies.

The role supports all core SCM functions, including managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources. A high level of customer service is required to ensure timely, professional, and solution-oriented responses.

The Operations Specialist acts as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed. This position also assists SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance. This role involves recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution.

This position has responsibilities in Accounts Payable and international payments which requires fluency reading, writing, and speaking Spanish in addition to English.  AP activities include—but are not limited to—processing a high volume of invoices, credit memos, and supplier statements to ensure timely and accurate payments to vendors. This role involves researching and resolving transactional discrepancies, investigating aging items on supplier statements, and proactively collaborating with internal teams and external suppliers to resolve issues efficiently.  International duties include verifying bank information, entering payments in foreign bank portals (including Colombia), dealing with foreign currency, and interpreting documents in Spanish. Ideal candidate would also have a strong financial background that requires extremely high attention to detail.

Additional job-related duties may be assigned by leadership as needed.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Qualifications:

• Bachelor’s Degree AND 2 years of experience

OR

• Associate’s degree AND 4 years of experience

OR

• High School Diploma/GED AND 6 years of experience 

Academic and/or professional roles must provide evidence of the following skills:

Customer Service Excellence: Proven ability to deliver high-quality service and build strong stakeholder relationships.

Clear Communication: Demonstrated strong verbal and written communication skills, with the ability to convey information professionally and collaborate across teams. 

Attention to Detail: Track record of accuracy and thoroughness in managing data, documentation, and process execution. 

Problem Solving: Shown ability to identify issues, analyze root causes, and implement effective solutions in real-world or project-based settings. 

Critical Thinking: Evidence of thoughtful decision-making and data-driven analysis in complex or time-sensitive situations. 

Organizational Skills: Successful history of managing multiple tasks and priorities efficiently in fast-paced environments. 

Initiative & Ownership: Recognized as a self-starter who takes initiative and follows through on responsibilities with minimal oversight. 

Independence & Accountability: Demonstrated success working independently and delivering results while maintaining accountability. 

Professionalism & Work Ethic: Consistent commitment to high performance, integrity, and continuous improvement.