Responsibilities

Participates actively as a member of the patient care team to support international patients undergoing care at Mayo Clinic Florida. Provides Mayo Clinic international patients with assistance in accessing clinical and non-clinical resources, services, amenities, and information within the medical center and the local community in support of their care. Responsible for effectively organizing, assembling and arranging resources to address patient requests and inquiries to include coordination and scheduling of appointments (clinical and non-clinical), accommodations, special needs, etc. Demonstrates strong problem-solving skills to ensure prompt and efficient issue resolution to achieve optimal patient experience and outcomes. Expected to work with other departments to investigate, resolve and respond to requests from International patients related to their care. In the case of embassy-sponsored patients, works to ensure that the care being received is consistent with the Letter of Guarantee from the Sponsoring Agents, assists in obtaining authorization of services as needed and communicates regularly with Sponsoring Agents regarding active patients’ status, etc. Interacts on a daily basis with the referring groups and international patients to ensure service expectations are appropriately set, and that operations are synchronized with relevant internal Mayo staff. Able to participate in other departmental projects as assigned. Must enjoy interacting with and serving a culturally diverse, international patient population and thrive in a rapidly changing, fast-paced environment.

Qualifications

EDUCATION : A minimum of two years of college level education required. Fluency in English and the target language required.

EXPERIENCE : One to three years Healthcare or hospitality services experience preferred. Must possess basic understanding of medical protocol and terminology. Must be a nationally certified interpreter in target language or obtain certification within 12 months from date of hire.

Applicants will be expected to pass skill screening tests in English and foreign language(s)at a Superior, Advanced High, Advance-Mid or Advanced-Low level according to ACTFL - http://www.actfl.org/files/public/Guidelinesspeak.pdf for language and translating proficiency during interview process.
COMPETENCY: JOB KNOWLEDGE: Requires strong written communication skills and interpersonal skills: including listening, speaking, rapport building, empathy, conflict resolution/negotiation, complaint management, facilitation, problem solving, critical thinking and crisis intervention. Must be able to work independently, be goal directed and have strong organizational skills. Successfully handles multiple demands simultaneously. Demonstrates a friendly, positive attitude. Demonstrated successful collaboration and teamwork with colleagues within the work area and at all levels of an organization. Able to tolerate an ambiguous, fast-paced, demanding and constantly changing work environment. Must have knowledge of computer tools and ability to become proficient in their use. Must be proficient in Microsoft Office including Word and Outlook and have ability to become proficient in other computer tools and systems including EPIC electronic health record, and customer relationship management software as needed. May be required to work extended hours. Must be a nationally certified interpreter in target language or obtain certification within 12 months from date of hire.

Exemption Status

Nonexempt

Compensation Detail

Experience and tenure may be considered along with internal equity when job offers are extended.; $22.27 - $31.91 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

8-5pm with some flexibility required to meet the needs of the patient

Weekend Schedule

Rarely, as needed

International Assignment

No

Site Description



Recruiter

Casie Johnson