General Service Attendant
Job ID 341800 Date posted 09/05/2024- Phoenix, AZ
- Full Time
- General Services
- Remote: No
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus, and serves as a critical team member in facilitating patient visits. The General Services Attendant demonstrates professionalism, effective communication and listening skills, empathy and ability to effectively interact with patients, visitors, family members and others who may present to Mayo Clinic. The General Services Attendant will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the General Services Attendant will verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization and related policies (ex: masking, badging), greet patients and visitors, and assist in navigation. The General Services Attendant primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict. This role may have view only access to the electronic health record to support verifying information. Incumbents will assist with wheelchair and stretcher transportation, providing directions, delivering specimens, and making special pick-ups and deliveries for internal departments and off-site facilities. Incumbents may drive Mayo Clinic vehicles to make courier runs to the Hospital, off-site Regional Practices, and Records warehouse and provide shuttle transportation for Mayo employees between the Hospital, Clinic, and Regional Practices. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and weekend with rotating days off.
Qualifications
A high school diploma/GED required. Minimum of one year of previous experience either through paid or educational experiences demonstrating customer service, teamwork, critical thinking, problem-solving and decision-making skills and abilities required.
Evidence of conflict management and resolution skills.
Evidence of problem-solving, critical thinking, and decision-making skills and abilities.
Valid driver's license and an acceptable motor vehicle record.
Exemption Status
Nonexempt
Compensation Detail
$16.74 - $22.16 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Must be able to work 8hr shifts, 5 days a week. Primarily 9:30am to 6:00pm or 10:30am to 7:00pm. Schedules days and working hours subject to change based on needs of the department.
Weekend Schedule
Must be available to work weekends/evenings/holidays as scheduled.
International Assignment
No
Site Description
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Shelly Weir
Join our talent community.
Join our global talent community to receive alerts when new life-changing opportunities become available.
Jobs for you
- La Crosse, Wisconsin Phlebotomist I or II - Phlebotomy Phlebotomy
- La Crosse, Wisconsin Phlebotomist I or II - Phlebotomy Phlebotomy
- Phoenix, Arizona Environmental Services Terminal Cleaner Associate Housekeeping
- La Crosse, Wisconsin Environmental Services Tech Housekeeping
You have no Recently Viewed Jobs. View all available opportunities.
-
About Us
If you want to know what it's really like at Mayo Clinic, just ask. You'll find that our pride–in where we work, and in what we do–is a common trait. You will also find a lot of inspiring stories about lives changed for the better.
-
Nurse Residency Program
The Nurse Residency Program (NRP) is for all nurses with less than 12 months of experience, to be completed within the first year. NRP provides a framework for a successful transtion to a professional nurse by promoting educational and personal advancement.
-
Benefits
As your career evolves, our compensation and benefits packages are designed to change with you — meeting needs now, and anticipating what comes next. We know that when Mayo Clinic takes care of you, you can take better care of our patients.
Equal opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Reasonable accommodations
Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or 888-266-0440.
Job offers
Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.
Recruitment Fraud
Learn more about recruitment fraud and job scams
Advertising
Mayo Clinic is a not-for-profit organization and proceeds from Web advertising help support our mission. Mayo Clinic does not endorse any of the third party products and services advertised.
Advertising and sponsorship policy | Advertising and sponsorship opportunities
Reprint permissions
A single copy of these materials may be reprinted for noncommercial personal use only. "Mayo," "Mayo Clinic," "MayoClinic.org," "Mayo Clinic Healthy Living," and the triple-shield Mayo Clinic logo are trademarks of Mayo Foundation for Medical Education and Research.
Any use of this site constitutes your agreement to the Terms and Conditions and Privacy Policy linked below.
Terms and Conditions | Privacy Policy | Notice of Privacy Practices | Notice of Nondiscrimination
© 1998-2024 Mayo Foundation for Medical Education and Research (MFMER). All rights reserved.