This is a new position that will oversee a new off-campus Mayo Clinic Store site near the Mayo Clinic Phoenix campus.  Initially this position will work on-site at the Phoenix campus until the current operation moves upon readiness of the site (mid- 2025).  Depending on the experience level and knowledge of the candidate chosen, travel to the Rochester (MN) site prior to opening will be required for training and knowledge building.

The Mayo Clinic Store Manager is responsible for day to day operations of a retail store(s) for the. Gives direction to Assistant Store Managers, Specialists, Technicians, and sales staff. Externally interacts with vendors, patients, physicians, and third-party payers. Directly supervises Assistant Store Managers and provides direction that includes staffing, coaching and employee development, store operations, regulatory compliance and strategic planning. Has hiring and firing authority. Coordinates closely with the Regional Manager of MCS and Supply Chain Management Leadership Team to ensure consistency and standardization in best practices, processes, policies, product selection and customer relations. Responsible for maintaining good product selection, and keeping employees trained on products, competitively sets pricing. Strategically plans displays, promotions, signage and product changes at all locations, and with other franchise locations. Works closely with leadership within the Mayo Clinic Store Business Office to assure Medicare/Medicaid compliance and maximum patient reimbursement. Maintains compliance with HIPPA and other third party payer requirements. Oversees multi-million dollar budget annually and is responsible for profit and loss. Candidate must possess strong leadership, problem solving, strategic planning, employee development, team building and directing skills. Will partner with enterprise and regional site and practice areas and leaders in assuring patient satisfaction, compliance, and seamless service for the enterprise. Maintains solid inventory control and manages expenses well. Up to 25% travel to additional sites may be required.

Applicants may be asked to complete a HireVue interview, which is a recorded virtual interview completed on the HireVue OnDemand interview platform.  Please regularly check your email for any of these requests. 

College degree in business or other related field required or 2 years post-secondary and 5 years' experience in management of retail business, including staffing, inventory management, customer service, buying, cash management, and pricing. Must be customer focused, service oriented and possess strong skills in team building, communication, decision making, problem solving and goal setting. Knowledge of PC Windows required. Leadership experience, knowledge of medical terminology, some exposure to durable medical equipment, HCPCS coding and a strong business sense. Strong customer service skills. Solid understanding of marketing, e-commerce, social media and Brand management. Personal computer application experience required. Strong interpersonal skills, teamwork and organizational skills. Previous supervisory experience required. Strong customer service attitude. Previous experience within Mayo Clinic preferred Bachelor's degree in Business or related field and 2 years' experience in a retail leadership position. In lieu of Bachelor's degree, an Associate's degree and 4 years' experience in a retail leadership position may be considered. Masters degree preferred. Minimum of 2 years in a retail position required.