This individual is responsible for the facilitation of multiple Continuous Improvement efforts and applies a variety of improvement methodologies (including lean, six sigma, theory of constraints, TQM, and human factors design) and group management techniques to support individuals and teams through process improvement initiatives. Works collaboratively with leadership to increase efficiencies, decrease costs, reduce variability, reduce errors/defects, and involve all appropriate personnel. This individual is responsible for needed continuous improvement training and education and works closely with other CI personnel to meet education needs at all levels throughout the institution. Flexibility, innovation, and creativity are necessary characteristics of the successful candidate. Individual is expected to continuously learn and apply new continuous improvement methodologies, and to spread successful innovation through the institution.

Masters degree in one of the following fields: nursing, business administration (w/ quality/operations emphasis), healthcare administration (w/ quality/operations emphasis), engineering, organizational development, human factors or similar field plus 4 years of relevant experience, with specific emphasis in: continuous improvement, customer service, systems analysis, working with outside consultants, group leadership and facilitation, interpersonal communication, team building, OR Bachelors degree in same fields plus 7 years of relevant experience. 

Additional Qualifications

Strongly prefer candidates with a healthcare background. Demonstrated proficiency and knowledge working with computers. Knowledge and understanding of and demonstrated experience applying continuous quality/service level improvement concepts. In-depth understanding of human relations, group dynamics, change theory, and improvement methodologies. Knowledge of management principles and techniques, problem-solving methodologies and analytic techniques. Knowledge of basic statistics, data analysis and graphic displays of information. Excellent oral and written communication skills as well as working knowledge of software such as: spreadsheets, graphics and word processing. Ability to independently manage a varied workload of projects with multiple priorities; must be capable of consulting and working collaboratively with a variety of individuals. Other abilities include flexibility, change agent, ability to provide encouragement, and stimulate innovative thinking under adverse conditions and short deadlines.