Position Overview

The Administrator brings Mayo Clinic’s vision to fruition in partnership with other leaders, excelling in the foundational leadership capabilities of inspiring values, engaging colleagues, thinking boldly, and driving results. The Administrator is committed to the transformation of healthcare, utilizing their strong financial, business, and operational acumen. They empower teams, seek to simplify, and innovate, and are constantly curious with a growth mindset. 

The Administrator plays a pivotal role, serving as a role model for Mayo Clinic’s core values, and collaborating across business units, sites, shields, and departments to advance Mayo Clinic’s mission and strategic priorities. 

The Administrator leads the strategic operations and integration of a Mayo Clinic Education portfolio of emerging technological innovations and educational initiatives to advance AI education for all Mayo Clinic staff.

Key Responsibilities:
•    Leads strategic planning and operational management for the business units of Immersive Learning Design, Advanced Digital Education, and The Harper AI Education in Medicine Program.
•    Develops and supports the advancement of an institutional framework ("a unified front door") for AI education access and delivery.
•    Directs the integration of innovative learning technologies (immersive + AI) into educational curricula and pathways across Mayo Clinic.
•    Oversees the design and development of advanced learning platforms and competency frameworks aligned with Mayo Clinic standards and values.
•    Builds and manages collaborative relationships with academic, clinical, research, and administrative partners to ensure program alignment and success.
•    Manages and develops the personnel and resources within the portfolio, fostering a culture of excellence and innovation in educational technology.

The Administrator for Immersive Learning, Digital Education, and the Harper AI Education Program spearheads the evolution of healthcare education at Mayo Clinic, contributing to the strategic vision and providing executive oversight essential for advancing cutting-edge educational technologies across the Education Shield. This pivotal role directs a significant portfolio encompassing three core business units—Immersive Learning Design (ILD), Advanced Digital Education (ADE), and The Harper Family Foundation AI Education in Medicine Program. The Administrator’s leadership is instrumental in shaping strategy, championing innovation within these dynamic areas, and ensuring their integrated efforts contribute profoundly to Mayo Clinic’s world-class educational mission by preparing the workforce for the future of healthcare.

Serving as a crucial integrator, the Administrator strategically bridges advanced academic innovations and emerging technologies with Mayo Clinic’s established educational structures. The Administrator fosters an environment where expert teams are empowered with the resources, strategic direction, and support necessary to achieve excellence in designing and delivering next generation learning experiences. By cultivating a culture of innovation and continuous improvement, the Administrator guides the creation of sophisticated educational pathways and competency frameworks tailored to the diverse needs of faculty, learners, clinicians, researchers, and staff—all deeply aligned with Mayo Clinic's patient-centered values and ethical principles, ultimately enhancing capabilities to improve patient care.

Reporting to the Senior Division Chair for Immersive and Experiential Learning, the Administrator drives progress through influential collaboration, forging strong, productive partnerships with senior leaders across Sites and Shields. This requires working closely with physician and administrative leaders to orchestrate a cohesive, synergistic approach to advanced learning throughout Mayo Clinic. Success hinges on navigating complex organizational landscapes, building consensus for strategic initiatives, skillfully stewarding resources (financial and personnel) and establishing robust evaluation methods to demonstrate the transformative impact of these innovative educational programs. The Administrator ensures these vital educational initiatives achieve their transformative potential, fostering widespread adoption and delivering sustained positive impact. This leadership is key to elevating how Mayo Clinic educates its future workforce.

Responsibilities

Vision and Strategy

• Collaborate with leadership, establish, and drive departmental vision, operational strategy, and goals in alignment with Mayo Clinic’s overall strategy.
• Develop, communicate, and build consensus for goals in alignment with Mayo Clinic strategy.
• Lead and inspire team to prioritize, achieve goals, and advance outcome-based objectives. 
• Extend Mayo Clinic’s global reach. Assess and drive stakeholder engagement for new business opportunities.
• Establish and maintain relationships with external partners and collaborators in support of Mayo Clinic’s goals and objectives. 
• Effectively generates and implements new ideas.

People and Culture

• Provide administrative leadership in Dyad/Triad relationship with Physician and Scientist leaders, exhibit and embody servant leadership, and display emotional intelligence to effectively adapt to changing environment. 
• Lead, engage, and motivate team to advance and transform health care, aligned to a culture of safety and Mayo Clinic values.
• Succinctly communicate and facilitate bi-directional communication and transparency in a complex environment.
• Create and deliver high level communications and positively interact with staff and stakeholders.
• Serve as role model for facilitating difficult conversations, managing change, and navigating ambiguity.
• Elevate a highly collaborative work environment and culture that promotes equity, inclusion, and diversity.
• Coach, mentor, and develop direct reports and other mentees to foster life-long learning and professional growth.

Operational Excellence

• Achieve excellence in administrative functions; self-directed with focus on driving operational and financial goals and metrics. 
• Demonstrate expertise and fluency in specific area of responsibility. 
• Balance department advocacy with the context of what is best for Mayo Clinic at large.
• Drive continuous administrative efficiency, optimization, and simplification using systems design, process improvement, and results-driven approaches. 
• Foster internal and external partnerships and engage with experts to bridge gaps and increase scale.
• Facilitate problem solving and systems thinking across team, navigating abstract concepts with finesse.
• Leverage influence, relationships, and networks to navigate the organization and address complex problems. 
• Facilitate quality, safety, regulatory, and service excellence. 

Transformation and Innovation

• Embrace innovation, inter and intra industry, and evolving technology to explore creative system designs to reimagine healthcare. 
• Demonstrate baseline knowledge of emerging technologies and data literacy. 
• Demonstrate global mindset and translate market trends and forecasts into strategic opportunities for operational success and new service line growth.
• Adapt and contribute in multiple environments to drive transformational change and innovation in alignment with strategic vision.

Financial and Business Acumen

• Provide oversight of and interpret financial data and business metrics to gain a comprehensive view of the organization's performance and develop solutions to achieve financial goals.
• Ensure strong financial stewardship for department, shield, and organization.
• Develop strategic business plans and new service lines based upon data-driven decisions and benchmarked best practices. 
• Demonstrate entrepreneurial mindset and execute new opportunities with internal and external partners, including new strategic opportunities through engagement with the Department of Business Development.
• Use data to drive performance across the team.
• Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models, including revenue drivers.

This position is a combination of remote and onsite support work. Individual must live within driving distance to the Mayo Clinic Rochester campus.

**Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Master's degree with a minimum of 3 years’ experience with progressively increasing leadership responsibility (five years preferred) in healthcare management or related industry experience to include people, projects or programs required.

Demonstrated competency in leadership, people management, operations, finance, communication, innovation, and change management methodologies. 

Operational experience must include demonstrated ability to work effectively and collaboratively in a multi-disciplinary environment with physician, scientist, educator, administrative, supervisory, and allied health staff.