Mayo Clinic Assistant Supervisors assist the GSOC Supervisors in overseeing all GSOC Dispatch operations for the coordination of emergent and non-emergent requests for Mayo Clinic Global Security services, both Enterprise and campus-specific. Provides coverage of a GSOC Operator position while working. In the absence of a GSOC Supervisor, provides watch officer coverage of security incidents identified through open-source information monitoring and oversees response processes related to the dispatch of Campus Security Officers Enterprise-wide and the escalation of moderate to severe incidents to Global Security Leadership. Assists with GSOC training for all new employees, ongoing continuing education, training, quality assurance, and continuous improvement. Assists the GSOC Supervisor to assure adequate staffing for 24-hour/7-day-a-week operations. In the absence of a GSOC Supervisor, will maintain communications and working relationships with outside agencies. Introduces new technologies and procedures to the GSOC while maintaining existing business practices and contractual arrangements. In the absence of the GSOC Supervisor, gathers and collates open-source security information and assesses/monitors real-world security events for escalation. Provides on-call coverage for the GSOC and fills the Global Security Hospital Incident Command role when needed. Other projects as assigned.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Bachelor’s degree with one year of operations center, security, healthcare, law enforcement or military experience or Associates degree with three years of operations center, security, healthcare, law enforcement or military experience or HS/GED with five years of operations center, security, healthcare, law enforcement or military experience.Bachelor’s degree preferred, experience working within a security/emergency dispatch or operations center preferred. experience with Microsoft Office required. Project management experience preferred. Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching. Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail-oriented, mission-driven, and able to multi-task continuously. Emergency Telecommunications certification is preferred. Board certification through ASIS (CPP or PSP) preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff. Demonstrates behaviors consistent with Mayo Core Principals. Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The GSOC will assist applicants that are not currently certified in Emergency Telecommunications to obtain their certification after hire.