CityRochester
StateMN
RemoteYES
DepartmentInformation Technology
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and
comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
The primary purpose of the Internship is to provide an intern with relevant field experiences in their chosen field of study. One or more mentors will be assigned to the intern to provide instruction, guidance and to assess performance. The intern is responsible for observing the functions and processes of the assigned work unit. In addition, the intern may be given selected work assignments to reinforce the learning experience, to assess the performance levels and to provide benefit to the work unit. The intern will be responsible for completing all internship-related assignments and reports for both Mayo and the participating educational facility. The duration and timing of the internship will be arranged with the intern.
This internship will involve assisting Mayo clinic with supporting our Call Center system. An understanding of troubleshooting computers and hardware, as well as network and internet connectivity will be helpful. The ability to following documentation and note problem resolution in our ticketing system (ServiceNow) is required. Candidates will need to be able to effectively communicate with users both verbally and in writing to resolve issues. A basic understanding of Microsoft Office and soft phones would be helpful. This internship will last one year and ideally starts at the beginning of June 2025. We have some flexibility around scheduled hours each workday to allow for some classes. The expectation is 32- 40 hours/week. Start and end times can be negotiated but need to fall within 7 AM – 6 PM CT; Monday through Friday. Once set a consistent schedule is expected.
QualificationsThe incumbent must be enrolled in a bachelors, masters or graduate degree program from a college or university. Typically, this internship would occur after the student has taken most of the courses required by the degree program. Where applicable - the degree program must require an internship as a graduation requirement (or offer as a credit option).
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.
Exemption StatusNonexempt
Compensation DetailThis position has a predetermined rate of $25.00 per hour.
Benefits EligibleNo
ScheduleFull Time
Hours/Pay Period80
Schedule DetailsMonday - Friday; 8:00 am - 5:00 pm
Weekend ScheduleN/A
International AssignmentNo
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.
Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the
"EOE is the Law". Mayo Clinic participates in
E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Miranda Grabner
