Breakthrough

Responsible for the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. In conjunction with more senior technical staff, develops proposals that consider alternatives and business case, and gains needed institutional approvals. Evaluates alternative approaches and presents recommendations to teams and unit leadership. Regularly reviews applications and makes modifications and/or updates to ensure currency and functionality within established environment. Maintains and supports multiple systems or complex software applications and their associated hardware at multiple Mayo Clinic sites. Produces and maintains documentation such as system requirements, designs, resource inventories, and plans. Provides technical and project leadership to other staff members, demonstrates initiative, and works independently as needed to accomplish responsibilities. Works effectively across departmental organizations gaining consensus of stakeholders. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division’s computing systems. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.

Bachelor’s degree and 3 years’ experience, including 1 year demonstrated technical experience; Or, Associate’s degree and 7 years’ experience, including 1 year demonstrated technical experience.

Applies effective system design principles and software development methodologies. Demonstrated ability to multi-task among multiple complex assigned tasks/projects. Evidence of strong communication, meeting management, and organizational skills and ability to adjust the message as appropriate to the audiences of varying technical capabilities. Evidence of project management skills. Possesses an objective and positive attitude with all tasks and projects. Possesses a high level of project and deliverable consistency through demonstrated repeatable and reliable performance. Evidence of ability to take initiative and proactive on starting tasks and assignments and ability to work independently. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.

Required Qualifications:

• Have working knowledge and experience of Software Engineering with a minimum of 5 years of experience with compiled and scripting programming languages such as C, C++, Java, JavaScript, PowerShell, Bash Shell, C#, CSS, etc. 
• Experience with server architecture, operating systems, operating system patching and updating.
• Experience with ETL (Extract, Transfer and Load) data processing.
• Demonstrated problem solving and time management skills. 
• Excellent verbal and written communication skills. 
• Possesses strong technical aptitude for designing and implementing software solutions. 
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. 
• Works closely with the Product Owners, Product Managers, Architects to translate requirements into code.
• Work independently with minimal guidance. You may lead projects or project steps within a broader project or have accountability for ongoing activities or objectives. 

Preferred Qualifications:

• Experience with Red Hat Enterprise Linux (RHEL).
• Experience with Bash shell scripting.
• Experience with Microsoft Active Directory (AD).
• Experience with Microsoft PowerShell.
• Experience with Entra/Azure Active Directory and related Azure tools (Azure AD Connect, Azure Arc, Azure Monitor, Azure Analytics, Microsoft Authenticator).
• Experience generally with Virtual Directories, but more specifically RadiantOne FID by Radiant Logic Corp.
• Experience with Active Directory Federation Service (ADFS).
• Experience with Microsoft Defender for Identity (MDI) and Defender for Cloud (MDC).
• Experience with GoogleBigQuery and Google cloud environments. 
• Experience with building high-performance, highly available and scalable distributed systems. 
• Experience developing software for healthcare related industries.
• Experience with Agile software development techniques.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.