Onboard new hires by providing on-the-job training, re-qualify skills and maintain documentation for annual review of staff. Update onboarding and training material with changes in practices. Ensure consistent and timely communication via huddles, board postings, and email regarding responsibilities, training requirements, safety, etc. Update supervisor daily regardinig communication needs, safety concerns or other tasks needing completion. Expected to perform SMC Transporter responsibilities a minimum of 50% of the time. Has direct patient contact and frequent interaction with nurses, radiology techs, desk staff, door attendants, etc. Transport patients, visitors and patient-related items in a safe and efficient manner. Provide detailed verbal communication to appropriate care team member as part of the handoff during drop off and pick up of patients which includes confirming patient identification. Functions independently and as a team member with minimal supervision and possesses knowledge in the use of a smart phone. Proper input and management of transport requests may be required via computer and/or with General Service dispatch via telephone. Safely operate multiple types of motorized patient transport equipment. Disinfect equipment after each patient use and request maintenance as needed. Perform wheelchair roundups to storage locations or designated floors. Employees in this role will stand and/or walk 10-12 miles per 8-hour shift and frequently push/pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds. Transport patients who require the use of oxygen, intravenous pumps, wound vacs and/or other special equipment. Uses various medical equipment and partners with the healthcare team to ensure patent safety and an oxygen warning card is completed. Understands and adheres to the medical isolation precautions, protocols, and PPE requirements. Confirm these precautions with Epic information and a member of the patient’s care team. At the direction/assistance from member(s) of the medical care team, frequently perform lateral slide transfers with the use of a slider board and slider sheet to transfer patients to/from beds and/or stretchers and occasionally assist with hooking up/disconnecting ceiling lift slings. Provide patient and visitor assistance as necessary. Transport critical care patients requiring Nurse and/or Respiratory Therapist accompaniment. Monitor patient’s condition during transport when a patient care staff member is not accompanied. Be aware of the patient’s medical condition while in route. Recognize and monitor changes in the patient’s condition which may require a medical emergency call. Working hours may include days, evenings, overnights, holidays, and weekends with rotating days off. Staff may be required to attend meetings outside of normal work schedule and/or assist in the training of new employees. Minimum of 80 hours of on the job training is necessary to perform basic job functions.

Candidates must possess a high school diploma or equivalent and a minimum of 3 years of customer service experience, preferably in a healthcare setting. At least one year of experience in a hospital, clinical, or patient care setting is required. Experience with hospital or clinic transport is strongly preferred. The ideal candidate will demonstrate exceptional verbal communication and interpersonal skills, with the ability to interact professionally and respectfully with patients, guests, and staff, even in high-stress situations. They must also possess the ability to remain calm and pleasant under pressure, with strong problem-solving abilities, and demonstrate a proven ability to take initiative and respond quickly and effectively to customer needs in a fast-paced environment. Proficiency in basic computer skills, including Microsoft Word, Excel, and Outlook, is essential, as are excellent English language skills, including the ability to read, write, speak, and understand English fluently.