The individual in this role serves as an advocate for the inclusion of the principles and science of safety within improvement initiatives. They are responsible for systematically identifying, defining and addressing safety issues. In doing so they utilize a variety of sources to investigate safety incidents and near-miss reports, employ facilitation skills to promote teamwork and collaborate with frontline staff and leaders to identify relevant systems issues. They facilitate the root cause analysis (RCA) of incidents using appropriate quality improvement tools. The specialist assesses interactions of system components and the impact they have on safety. Thru the RCA process, they promote and apply the principles of a fair and just culture, guiding teams in the differentiation between human error, behavioral choices and system failures. They facilitate the design of strong action plans and effectively navigate thru the organization to accomplish process improvement. They train and coach teams to evaluate the degree to which proposed solutions match root causes. They use process and outcome measures to monitor and assess system improvements. They collect and interpret safety data and develop credible and understandable reports to share with decision makers. The specialist actively contributes to cross-unit and site learning of best practices by identifying and spreading local safety innovations throughout the organization. They participate in maintaining compliance with external accreditation and regulatory requirements.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question — Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This is a hybrid position.  The incumbent will work remotely approximately 80% of their time with 20% of time spent on campus.  On campus schedule will be based on department needs.  Therefore the incumbent must live within 70 miles of the Rochester campus.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

A bachelor’s degree in a healthcare, quality and/or patient safety related field and 3 years of demonstrated experience with healthcare quality improvement processes is required. Prefer clinical and/or safety experience and a master's degree and/or training in the principles and science of patient safety, human factors analysis, systems design and process measurement. The candidate is expected to continue development of skills, behaviors, and capabilities through continuing education within and outside of Mayo.In addition to knowledge of and/or experience with the functions listed under the position overview the
following additional qualifications will be considered: knowledge of hospital and/or ambulatory
administrative, clinical care processes and the EHR, critical thinking and analytical problem solving
skills, self-direction and organizational skills and the ability to be flexible and demonstrate
positivity in shifting work assignments at multiple locations. Some travel between Midwest sites
may be required. 
A Mayo Clinic Quality Silver Certification is required within two years of hire. A Certified Professional in Patient Safety credential is preferred.