The Senior Operations Analyst for Enterprise Domain Consulting helps in the evaluation, assessment, and early analysis for Enterprise domain data not supported by an existing CDH Product Team, supports business partners in finding, evaluating and using enterprise data and analytics products, performs detailed data analysis, as well as requirements documentation.  The Senior Operations Analyst leads assessment and prototyping of enterprise data mapping activities, and provides support to other Enterprise Operations Analysts as needed.

Ensures best in class product operations to ensure effective product implementation and efficient ongoing operational support for MVP’s, pilots, proof of concepts and highly mature products. The ideal candidate will possess an understanding of business strategy and business planning principles, operational knowledge, analytical skills, and the ability to collaborate with various stakeholders to optimize clinical services and operational efficiencies. This role is pivotal in leveraging data to identify operational and process improvement opportunities, supporting clinical programs, and ensuring effective deployment and usage of digital health products.  

Key Responsibilities

Apply advanced systems and analytical thinking methodologies to identify and address complex operational challenges. Utilize operational analysis tools and techniques to evaluate processes and outcomes, providing strategic insights and recommendations. Extract and analyze data to support key clinical programs and high-level operational decisions. Support report outs of key metrics and KPIs. Help mentor operations analysts and other team-members.  

Leverage data to identify and implement operational and process improvement opportunities. Develop, document, implement and support knowledge management for comprehensive operational support strategies. Create and maintain advanced data metrics and dashboards to monitor key performance indicators, ensuring alignment with organizational goals.

Collaborate with product and operations leaders to coordinate and oversee the implementation of new products. Work closely with IT, clinical practice, and other key stakeholders to ensure effective coordination and alignment.

Serve as a key liaison between clinical practice and product teams, ensuring clear and effective communication. Support product validation through end to end clinical and administrative workflow testing, including new services, features, and/or functionality launches.

Conduct ongoing monitoring of patient, care team, and end-user feedback.

Develop and execute cross-functional action plans to address and resolve identified issues. Analyze and monitor key performance indicators to optimize clinical service adoption and utilization from a strategic perspective.

Develop and maintain high-level guidelines, procedures, and support documentation. Provide training and communication on program changes to ensure critical alignment with organizational goals. Support and oversee device configuration and logistics, ensuring they align with strategic initiatives. Process 3rd party purchase orders and invoices, monitor cost center charges, and complete comparative analysis of YTD spending vs planned budgets. Monitor and report on 3rd party compliance with service level agreements. 

Bachelor's Degree (business, engineering, statistics, health care or related field) and 4+ years of relevant analyst role experience OR High School Diploma/GED and 8+ years relevant experience. Understands business strategy and operational planning principles and applies with minimal guidance in project work (areas may include but not limited to: value proposition, mission/strategy, goals/objectives, technology assessments, funding, and management/administration). Operational knowledge and expertise working with product teams. Possesses the knowledge and demonstrated use of operational analysis methodologies and tools. 

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.