Breakthrough

This is a full-time remote position within the United States.

The Automation Services unit, within the Administrative, Research, and Education Applications (AREA) division, is seeking a Senior IT Application Analyst to join the team to assist in the analysis, design, and implementation of automations across the enterprise. This position will work closely with multiple technical, clinical and administrative areas to help discover automation opportunities, document current process flows and define future automated processes, and work closely with the lead, architects, and developers to implement automation solutions. The solutions may leverage UiPath’s or Microsoft’s platforms to implement Robotic Process Automation (RPA), Business Process Automation (BPA), Intelligent Document Processing, AI/Generative AI (GenAI), and other automation technologies to include Agents such as Microsoft Copilot Agents or UiPath Autopilot.

Serves a primary role in the support of software programs or modules across multiple clinical and/or business functions.

Understands the business environment and the impact IT can have on the business environment. Provides analysis and support for installed systems, as well as system implementation and integration projects, which require systems analysis, design, build, testing and implementation for specific modules or applications.

Functions as a liaison between clinical, business, and technical areas during the planning process and provides oversight throughout the project cycle. Builds credibility and rapport with customers to understand their needs.

Researches requests to determine scope, size and impact. Validates requirement information with the stakeholders to ensure completeness, correctness, and clarity. Validates solutions to ensure it satisfies the stated requirements.

Maintains in-depth knowledge of existing systems and certification in the vended application. Able to design, develop, or modify applications, algorithms, or rules via vendor tools or augmented tools developed within Mayo Clinic and are able to validate data integrity of changes introduced.

Works on strategic projects with a Project Manager and is able to manage small- to mid-sized operational projects independently. Works independently across multiple departments and divisions in order to accomplish goals.

Creates test plans and evaluates current plans for improvement. Guides and advises less experienced business analysts and provides orientation and training for new employees.

Maintains knowledge of current and emerging technologies that directly affect enterprise processes. Maintains awareness of overall enterprise architecture.

May be required to provide 24/7 on-call support.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Bachelor’s Degree with 4 years’ experience OR Associate’s Degree with 6 years’ experience. Vendor application certification may be required.

Additional Qualifications

• 5 years of experience as a Business Analyst or Systems Analyst; or 3 years of experience as a Sr. Business Analyst or Sr. Systems Analyst or similar role.
• At least 3 years of experience with business process automation.
• Experience with requirements analysis and documentation.
• Experience with documenting process flows using tools like Microsoft Visio.
• Experience with Scrum and Agile software development.
• Evidence of strong analytical skills, collaboration, and problem-solving skills.
• Experience in automated solutions for the healthcare industry will be given strong consideration.
• Experience or an excellent understanding of Robotic Process Automation (RPA) highly preferred.
• Experience with intelligent document processing preferred.
• Experience with automation, Ai/GenAI, Document Understanding and Agent technologies available in UiPath and/or Microsoft platforms is highly preferred.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.