Senior IT Support Analyst
Job ID 347131 Date posted 11/21/2024 Job Expiration Date 12/06/2024- Rochester, MN
- Full Time
- Mayo Clinic Platform
- Remote: Yes
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
Provides IT support for vended and custom applications, including resolving highly complex issues. In collaboration with more senior technical support, researches hardware environment and software to determine root-cause analysis to resolve problems, document the solution and communicate resolution to the customer. Provides escalated IT support to Help Desk or customers. Regularly assesses applications and makes modifications and or updates to ensure currency and functionality within established environment and implements application configuration changes accordingly. In conjunction with vendor or development team, analyzes metrics on software issues, identifies patterns, and implements viable solutions for sustained performance. Assists with installation, configuration, and troubleshooting business area specific applications and equipment. Provides support for a larger number of or more complex vended and custom developed applications. Leads application analysis, configuration, testing, training, and implementation of applications. Possesses advanced understanding of application interfaces, application configuration options, interactions between systems, and works with vendors or interface partners to configure.
Serves as a key partner with customers demonstrating a strong relationship and a deep understanding of business needs, goals, and objectives, providing expert knowledge of the systems supported and how the system is utilized by the customers. Interacts with customers, vendors, and other technical areas within the department using effective oral and written communication and interpersonal skills. Partners with the customers to recommend and implement configuration changes to the applications to meet business needs. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job
responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.
Qualifications
Associates degree or 2-year technical training and 2 years’ demonstrated technical experience;
Or, HS/GED and 6 years’ demonstrated technical experience. Demonstrates exceptional problem solving skills. Possesses hardware and software trouble-shooting skills.
Experience in multiple clinical areas in a large healthcare institution is preferred. A comprehensive understanding of the physician practice and patient flow throughout a large healthcare institution is required. Detail oriented. Time management and organizational skills, along with the ability to make quick and concise decisions is required. In depth experience with one or more clinical applications demonstrating technical knowledge of systems beyond end-user skills is required. Must be able to facilitate others in a team setting, work through difficult issues, and bring groups to consensus.
Exemption Status
Nonexempt
Compensation Detail
$30.98 - $41.82 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday - Friday, Normal Business Hours 100% Remote. This position may work remotely from any location within the US. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
Weekend Schedule
Not Applicable
International Assignment
No
Site Description
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Julie Melton
Join our talent community.
Join our global talent community to receive alerts when new life-changing opportunities become available.
Jobs for you
- Phoenix, Arizona EVS Associate Housekeeping
- Phoenix, Arizona Team Lead - Lab Support Services Phlebotomy
- Eau Claire, Wisconsin Radiology Imaging Specialist CT - Part Time Radiology
- Jacksonville, Florida Lead - Lab Support Services Phlebotomy
You have no Recently Viewed Jobs. View all available opportunities.
-
About Us
If you want to know what it's really like at Mayo Clinic, just ask. You'll find that our pride–in where we work, and in what we do–is a common trait. You will also find a lot of inspiring stories about lives changed for the better.
-
Nurse Residency Program
The Nurse Residency Program (NRP) is for all nurses with less than 12 months of experience, to be completed within the first year. NRP provides a framework for a successful transtion to a professional nurse by promoting educational and personal advancement.
-
Benefits
As your career evolves, our compensation and benefits packages are designed to change with you — meeting needs now, and anticipating what comes next. We know that when Mayo Clinic takes care of you, you can take better care of our patients.
Equal opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Reasonable accommodations
Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or 888-266-0440.
Job offers
Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.
Recruitment Fraud
Learn more about recruitment fraud and job scams
Advertising
Mayo Clinic is a not-for-profit organization and proceeds from Web advertising help support our mission. Mayo Clinic does not endorse any of the third party products and services advertised.
Advertising and sponsorship policy | Advertising and sponsorship opportunities
Reprint permissions
A single copy of these materials may be reprinted for noncommercial personal use only. "Mayo," "Mayo Clinic," "MayoClinic.org," "Mayo Clinic Healthy Living," and the triple-shield Mayo Clinic logo are trademarks of Mayo Foundation for Medical Education and Research.
Any use of this site constitutes your agreement to the Terms and Conditions and Privacy Policy linked below.
Terms and Conditions | Privacy Policy | Notice of Privacy Practices | Notice of Nondiscrimination
© 1998-2024 Mayo Foundation for Medical Education and Research (MFMER). All rights reserved.