Mayo Clinic Senior Security Officers provide a professional level of customer service, security presence and response. A Senior Security Officer will proactively patrol Mayo Clinic property to deter crime and undesirable behaviors while building trusted relationships with staff; Responds to security and other emergency incidents to ensure safety of occupants and enforce Mayo policies; Prepares accurate and timely incident reports; May use a security vehicle to proactive patrol and respond to incidents.

A Senior Security Officer adapts to unpredictable and stressful situations while demonstrating professionalism; manages verbal and physical aggression using verbal de-escalation techniques; manages physical violence using self-defense, control and restraint techniques, including handcuffing or medical restraints; responds to emergency crises effectively and professionally.; exhibits good judgment, maturity, initiative, tact and diplomacy when dealing with people during stressful situations. A Senior Security Officer must exercise sound independent judgment in both emergency and routine situations.

A Senior Security Officer is responsible to deter terrorist activity and/or violent attacks through patrolling and searching for suspicious behavior and suspicious items utilizing the tactics and techniques taught in Behavior Detection Officer Certification Training.  In addition, the Senior Security Officer must be able to conduct effective customer friendly security interviews to confirm or refute the suspicious behaviors detected.

A Senior Security Officer assists in overseeing the activities and supervision of security officers on an assigned shift by providing input, recommending appropriate action and dissemination of information.  They provide input into staff appraisals and assist with leadership functions.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications: 

Bachelor’s degree with one year security, healthcare, corrections, law enforcement or military experience and two years healthcare experience or associate's degree with three years security, healthcare, corrections, law enforcement or military experience or HS/GED with five years security, healthcare, corrections, law enforcement or military experience.

Experience with Microsoft Office software applications; able to work independently and act decisively under difficult circumstances; ability to work collaboratively in a team-environment; able to effectively prioritize tasks and manage time; able to recognize and react to health conditions, symptoms and injuries and to apply first aid/basic life support; requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees; ability to relate positively with people; requires strong written and verbal skills; strong problem solving skills are necessary. Has the ability to read and communicate effectively in a pleasant, courteous, professional, and friendly manner while being firm when the occasion demands; sufficient muscle movement strength and coordination to perform self-defense, control and restraint techniques.

Additional Qualifications: 

Preferred experience with healthcare security to include knowledge of assessments of security sensitive and/or high-risk areas, healthcare specific security processes to include delivering security service in a non-ferrous workspace, and/or a sterile workspace (including don/doff of protective clothing), experience supporting decontamination activities related to chemical spills/contamination.  Preferred experience with fire protections systems and responding to fires in office-setting and healthcare settings; Preferred experience with healthcare specific security systems designed to safeguard infants and prevent infant abductions.  Preferred experience in protecting work environments from obvious information leakage resulting in HIPAA violations.  

License or Certifications: 

Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy; must have or obtain within 6 months International Association for Healthcare Security and Safety (IAHSS) Advanced Level Healthcare Security Officer certification ; Must have BLS certification and Stop The Bleed training; must have Verbal Judo or equivalent verbal de-escalation certification; must have AVADE Level 2 certification or equivalent self-defense training; must have AVADE Level 3 certification or equivalent control techniques training; must have AVADE Handcuffing certification or equivalent training; must have Bronze Quality Level certification or equivalent quality improvement training; must have Behavior Detection Officer certification or equivalent training; must have current Taser qualification; may be required to obtain firearms qualification and certification.