The Supervisor of Executive Development & International Finance directs and manages the EDI Financial Specialist and EDI Billing Representative staff across multiple sites in Minnesota, Florida, and Arizona in coordinating, facilitating, and overseeing the patient experience; performing related administrative tasks for the Executive, Development, and International patient population. Supervises and directs highest level of patient service, working closely with administration and leaders within patient appointment coordinators, allied health staff, and other professionals throughout Mayo Clinic to ensure service excellence for this high-touch patient population. 
EDI Supervisor is responsible for Optimizing staff productivity and establishing criteria for service expectations. The EDI Supervisor works to implement retention planning and staff development initiatives that align with Executive, Development and International strategic initiatives. This role will participate in the overall management of Revenue Cycle teams through involvement in Enterprise-wide projects, work groups, task forces, councils, and committees, and is responsible for proactively working to minimize front-end related errors and claims denials related to EDI patients. The EDI Supervisor will manage work queues and support necessary patient escalations for EDI patients as it relates to Revenue Cycle experience. The EDI Supervisor collaborates with Revenue Cycle leadership as needed to create and implement process improvement initiatives.

The EDI Supervisor is responsible for the performance of the EDI team and holds each staff member accountable for the performance of assigned day-to-day activities, to include the effective use of equipment and materials within departmental budget and quality standards. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving toward continuous performance improvement. Develops and/or refines operational procedures and guidelines to drive team performance towards established organizational operational and financial targets. The position requires Patient Access technical expertise within Epic, as well as operational expertise in hospital and medical group revenue cycle processes. Serves as a liaison to other revenue cycle and clinical practice teams within Mayo Clinic as well as external constituents/stakeholders. Responsible for the identification and planning of tactical and strategic improvement initiatives including retention to increase both financial and operational performance. Designs and implements performance improvement plan (PIPs) to remediate identified improvement initiatives and align performance with management expectations as necessary. Participates in the overall management of Revenue Cycle teams through involvement in Enterprise-wide projects, work groups, task forces, councils, and committees. Occasional travel required.

Bachelor’s Degree and 7+ years of experience in customer service, concierge services, finance, communications, or a related field. 

Additional Requirements include:
Excellent listening and communication skills
Superior written communication skills
The ability to interact and communicate effectively with a diverse population; including prominent Executive, Development and International clientele.
Conflict management and resolution, ability to use good judgment in difficult or sensitive situations.
Work independently to generate positive solutions and outcomes.
Accommodate flexible work schedule
Intermediate computer/keyboarding and mathematic skills 
Familiarity with Microsoft applications 
Phone etiquette and customer service and call handling skills
Strong organizational, time management and problem solving skills with the ability to coordinate multiple projects in conjunction with direct supervision and management of the EDI team.
Position requires excellent verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity, exhibit good decision making skills, and demonstrate attention to detail. Ingenuity and judgment are required to review facts, plan work, estimate costs, interpret results, draw conclusions and take or recommend action. Knowledge of and experience within Epic is preferred.
Healthcare Financial Management Association (HFMA) Certification Preferred.

*This position is a 100% remote work. Individual may live anywhere in the US.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.