Reporting directly to the new Chief Communications Officer, the Vice Chair of Communications - Content Strategy and Engagement spearheads both external and select internal communications initiatives. This role champions the adoption of innovative practices and operationalizes strategic thinking across the communications function. Leveraging robust media relationships, the VC manages brand narrative and content engagement across platforms, ensuring effective storytelling and audience engagement. Experienced in modernizing communications, this leader drives innovation to enhance efficiency and performance at all organizational levels.

The Vice Chair, Communications – Content Strategy and Engagement is responsible for the development of the vision and performance for their function, site or strategic priority. The Vice Chair is an experienced professional who provides thought leadership, strategic direction, and confidence to guide organizational leaders. The incumbent must earn the trust and credibility of leadership and collaboratively build and execute actionable strategies. They serve in a senior advisory role to clients. Drives excellence in financial management, communication (verbal, written and presentations), business and strategic planning, performance monitoring and reporting. Additional responsibilities include: Strategic planning and implementation, ensuring effective and efficient management of resources including staff, agencies, contractors, and vendors; Developing and retaining relationships with key internal and external stakeholders and influencers; Leading a team by establishing clear objectives, driving alignment to team goals and providing effective performance accountability and management; Providing counsel and guidance to motivate staff to ensure a strong level of engagement; Establishing and managing a budget to align to priorities; Working collaboratively in a matrix organization to drive results in support of organization strategies.

The Vice Chair will need to demonstrate agility to quickly adapt or evolve in response to changing circumstances, breaking down barriers to meet changing business needs, advancements, or technologies. The Vice Chair is responsible for ensuring that all services and work delivered are done in consideration of enterprise, and Mayo Clinic campus nuances.

Requires a master’s degree in a related field plus 10 years of relevant work experience; or a bachelor's degree in a related field plus 12 years of relevant work experience. Strong written and oral communication skills. Ability to communicate in a way that creates clarity, simplifies messages, and aligns with organizational strategy. Knowledge of channels for communication and the ability to build effective communication and engagement strategies.

Must be a self-starter with the ability to independently identify opportunities, solutions and resolve challenges. Demonstrated ability to deliver impactful results. Requires an attitude that actively seeks out change, embraces critical questioning, innovation, service and continuous improvement. Must understand how to deal with and navigate ambiguity, and act without having the total picture. Adaptable or flexible. Demonstrated professionalism and ethics, with ability to earn credibility through integrity and transparency. Role models service excellence. Motivates others by being present, engaged, attentive, invites diverse perspectives, demonstrates and inspires a collaborative spirit.

Strong alignment with Mayo's core values. Resilient change agent that thrives in ambiguity. Relationship oriented, high performing individual with a strong balance of EQ and IQ. Demonstrates executive presence and servant leadership. Must possess strong leadership, business, analytical, oral and written communication, presentation skills, and superior interpersonal skills to facilitate effective relationships both within and outside of Mayo Clinic. 

Successful track record to work effectively in a complex, consensus environment that expects and promotes teamwork. Strong strategic judgment. Ability to evaluate and improve upon existing processes and develop/implement new processes where appropriate. Must demonstrate ability to handle sensitive/confidential/proprietary information.

Experience in driving change by influencing senior executives, making recommendations to drive growth or improve ROI, and/or leading implementation of process-based initiatives. High degree of competency in data, analytics, financial analysis and/or directly comparable quantitative skillset. Has a desire to learn and champion agile methodologies, including use of appropriate technologies and leading behavior change by example to create empowered, client-centered teams and solutions. 

Systems thinker with long term desire to serve in executive leadership capacity. Solid organizational and project management skills. Meets deadlines with enthusiasm and confidence. Proactively identifies and mitigates risk with meticulous project planning and creative solutions.