Ensures an intuitive, seamless and engaging digital experience for patients, providers and staff across Mayo Clinic’s digital platforms.

Key Responsibilities:

• Leads user research and usability testing to understand the needs of patients, caregivers and healthcare professionals.
• Develops user personas, journey maps and wireframes to optimize patient and provider digital interactions.
• Creates and enforces design standards and accessibility guidelines to ensure compliance with healthcare usability standards (e.g., WCAG, Section 508).
• Works closely with clinical, engineering and IT teams to design intuitive, effective digital workflows.
• Enhances the patient experience aspects of MyChart patient portal, virtual care platforms and mobile health applications to improve patient engagement and satisfaction.
• Oversees and mentors a team of UX/UI designers and researchers.

The Vice Chair is a contributing member of the Mayo Clinic technology organization and reports to either the Chief Digital Officer or the Chief Information Officer. The Vice Chair will play a pivotal role in transforming technology at Mayo Clinic including implementation of a flexible, outcomes-focused organizational framework designed to better support innovation. This model establishes clear decision-making rights and consistent prioritization for major technological initiatives, improves key technologies, enhances our talent, and fosters inspired thought leadership along with an outcomes-focused culture. The Vice Chair works cooperatively with physicians, department chairs, administrative colleagues, and allied health staff across Mayo Clinic. They may also serve as a liaison to sites, other Mayo business entities, or other Administration.  The Vice Chair participates in planning and implementation of the strategic and operational objectives in support of Mayo Clinic’s technology goals. The Vice Chair is accountable for providing guidance, leadership development, and administrative support to their teams and assigned committees. This role partners closely with physician/scientist allies to foster a category of one data and digital ecosystem through collaboration spanning the sites, shields and administrative shared services. 

A Vice Chair ensures their organization, and themselves personally, achieve the outcomes as defined by the CIO/CDO. They build a world class team of experts and creates a culture of excellence, efficiency and innovation.  As an enterprise leader, the Vice Chair has a scope of operations with all Mayo Clinic business entities. The Vice Chair is accountable for ensuring that the functions/operations of their area meet site and other Mayo business entity strategic objectives while keeping Mayo Clinic mission and values at the forefront.  They develop organizational structures and processes to ensure convergence and efficient operations of assigned activities. The Vice Chair is accountable for ensuring the most effective and efficient enterprise technology services, strategies, plans, technologies, processes, standards, and skills. The Vice Chair coordinates support activities with site leadership, Mayo business entity leaders, and corresponding administrative functions.  They may also work closely with physician and administrative partners to develop strategies and tactics required to meet organizational objectives. The Vice Chair will collaborate closely with the other leaders in the technology organization. They coordinate with the Chief Information Security Officer to ensure the implementation of security and privacy policies. The Vice Chair is responsible for the development of operating expense and capital budgets within the guidelines of the organization's overall goals and objectives. They may also partner closely with other organizations and vendors, and manage those relationships at the highest level, to ensure to meet Mayo's vision.  They also monitor organizational performance related to such budgets and support the CDO/CIO in assuring the organization operates in a cost-effective manner. 

The Vice Chair carries out responsibilities assigned by the CDO/CIO and acts on their behalf in their absence to ensure continuity of all organizational operations, in accordance with the prescribed standards, philosophy, and policies.

A bachelor’s degree in technology, health care administration or related field; a minimum of ten years of significant leadership and management experience is required. Leadership and management experience must include working with physicians and allied health staff in a variety of assignments. Must have demonstrated competencies in leadership, management, operations, finance, and excellent communication skills. Master’s degree preferred. 

A Vice Chair models behaviors that contribute to success by embodying Mayo values, maintaining a customer-centric approach, fostering innovation in alignment with unified goals, demonstrating accountability and ambition, being flexible and adaptable, exhibiting curiosity and empowerment, relying on data and value-driven decisions, and maintaining an action-oriented mindset. A Vice Chair must have administrative experience working with physicians, administrators, and allied health staff and a demonstrated ability to partner with senior leadership within the technology organization.  A Vice Chair must have exceptional business acumen, the demonstrated ability to drive transformational change, excellent communication, both internal and customer facing, as well as strong team building and collaboration skills.  A Vice Chair must have the demonstrated ability to consolidate multiple related activities into a comprehensive program and the ability to effectively manage budgets and drive efficiency in operations.  A Vice Chair must have the demonstrated ability to drive transformational change, and the ability to stay abreast and incorporate industry trends.