Clinical & Support Services

Clinical & Support Services

Envision yourself as a valuable team member with one of the world's leading health care institutions. Whether you are a recent graduate from an academic program or a skilled professional, you can join our clinic operations support services team as a Clinical Assistant, Medical Secretary or Patient Appointment Coordinator.


Whatever path you choose, you will discover a culture of teamwork, professionalism and mutual respect, with colleagues who inspire you to stretch and grow. Most of all, you will find a career that can change your life.

Find out more about typical responsibilities of clinical assistants, medical secretaries and patient appointment coordinators at Mayo Clinic.

Clinical Assistant
Clinical assistants work with physicians and other health care professionals to anticipate and respond to patient needs and the requests of the health care team. A clinical assistant is responsible for coordinating the details of the patient's visit by:
  • Scheduling appointments
  • Preparing the patient for his or her appointment
  • Completing pre-examination record information
  • Managing the flow of patient material
  • Communicating scheduling delays or changes
  • Serving as a direct contact and resource to the patient
Work schedules are primarily day shifts, Monday through Friday.
Medical Secretary

Medical secretaries help optimize the use of the health care provider's time and resources. Depending on the specific assignment, their tasks may include:

  • Transcribing medical dictation
  • Maintaining calendars for health care providers
  • Composing and coordinating correspondence
  • Overseeing travel management
  • Maintaining committee minutes
  • Developing documents for publication or presentation

Work schedules are primarily day shifts, Monday through Friday.

Patient Appointment Coordinator

Patient appointment coordinators facilitate patient visits and support health care providers by anticipating and responding to patient needs and requests of the health care team.

Patient appointment coordinators use patient-specific information to accurately determine the nature of an appointment request and independently schedule and confirm patient appointments.

The patient appointment coordinator is responsible for:

  • Determining appropriate appointment area and medical acuity
  • Managing department and division appointment calendars
  • Pre-scheduling appropriate tests and consults
  • Performing other related clerical duties

Work schedules are primarily day shifts, Monday through Friday. There may be telework options.

Clinical Assistant
A clinical assistant must have a high school diploma or GED and a minimum of two years of telephone and/or customer service experience. This experience may include working in a call center, an administrative or physician's office, the retail or service industry, or as an appointment scheduler. Individuals without relevant medical education or medical experience will be required to successfully complete a medical terminology course within six months of employment. Individuals may also need to complete an anatomy and physiology and/or pharmacology course (whichever is most relevant to the department). Other qualifications include:
  • Computer skills (Windows-based applications and intranet and Internet use) and the ability to keyboard at 35 words a minute
  • Strong skills in human relations, communications (verbal and written), problem-solving, decision-making and multitasking
  • Ability to handle difficult (such as highly emotional) situations with patients and referring providers
  • Adaptability and flexibility in a changing work environment that requires ongoing maintenance of job-related skills and activities
  • Basic Life Support (BLS) certification (may be required in some areas)
Medical Secretary
A medical secretary must have either:
  • A vocational or associate degree from a medical secretary, medical administrative secretary and/or transcriptionist program that includes course work in Microsoft Office applications such as Word, Excel, PowerPoint and Outlook)
  • A minimum of two years of experience in a medical secretary or administrative assistant role performing responsibilities such as managing calendars; creating correspondence, reports and presentations; managing databases and spreadsheets; and coordinating travel. This includes proficiency in medical transcription or successful completion of the Mayo-sponsored Medical Secretary/Transcriptionist Training Program.
Also required is successful completion of Mayo's medical transcription test. Other qualifications include:
  • Excellent English usage and application of grammar and punctuation
  • Ability to understand diverse accents and speech variations
  • High-level skill in organization, clerical aptitude and attention to detail, as well as excellent written and oral communication skills and interpersonal relations
  • Good decision-making and judgment
  • Ability to prioritize work and follow through independently, handle a variety of tasks, and work collaboratively and professionally
  • Ability to adapt to a rapidly changing environment
  • Work experience as a medical secretary and/or transcriptionist, experience with secretarial and clerical software, and basic math skills (preferred)
  • Proficiency in using technical office equipment, such as a computer, printers, dictation equipment, phone system and fax machine
Patient Appointment Coordinator

A patient appointment coordinator must have a high school diploma or GED and a minimum of two years of telephone and/or customer service experience. This experience may include working in a call center, an administrative or physician's office, the retail or service industry, or as an appointment scheduler.

Individuals without relevant medical education or medical experience will be required to successfully complete a medical terminology course within six months of employment. Individuals may also need to complete an anatomy and physiology and/or pharmacology course (whichever is most relevant to the department).

Other qualifications include:

  • Computer skills (Windows-based applications and intranet and Internet use) and the ability to keyboard at 35 words a minute
  • Strong skills in human relations, communications (verbal and written), problem-solving, decision-making and multitasking
  • Ability to handle difficult (such as highly emotional) situations with patients and referring providers
  • Adaptability and flexibility in a changing work environment that requires ongoing maintenance of job-related skills and activities

Get answers to frequently asked questions about salary, teleworking, career advancement and more.

What is the salary of a clinical assistant, medical secretary and patient appointment coordinator at Mayo Clinic?
Salary is commensurate with experience. People with two or more years of recent role-related job experience are compensated with a greater beginning salary. Pay periods are every two weeks. Mayo's salary program offers these benefits:
  • Predictable review of salary ranges
  • External job market comparisons
  • Predictable advancement through salary ranges for staff meeting job performance standards
  • Shift differential supplements for off-shift hours (from $1.90 to $4.50 an hour)
  • Relocation package for qualified candidates
Can I be hired at Mayo Clinic and then trained as a clinical assistant, medical secretary or patient appointment coordinator?
Mayo Clinic offers no training programs in these roles.
May I work at home in any of these positions?
Home-based telework may be available for employees in Mayo's patient appointment coordinator role. Currently, within the patient appointment coordinator role, there are about 50 staff members who telework from home across the country. At this time, patient appointment coordinators are not hired directly into telework positions, as the role requires six to 12 months of extensive on-campus orientation.
Does Mayo pay for relocation expenses?
Yes, if relocating from more than 70 miles from Rochester, Minnesota, to within 35 miles of Rochester.
What are my chances for advancement?
An individual's personal motivation steers the career development process. Employees need to be actively involved in planning their careers; supervisors are responsible for providing feedback and coaching, and Mayo makes information and resources available. Mayo offers employee and management education courses, in addition to tuition assistance for those who wish to enroll in college courses after one year of service.
Is it possible for me to transfer to the Mayo campuses in Jacksonville, Florida, or Phoenix and Scottsdale, Arizona?
Yes. Generally, supervisors expect a minimum of one year of satisfactory performance in an employee's current assignment before he or she is considered a candidate for transfer. Payment of relocation expenses is negotiable.
How do I find housing and child care?
Information about housing can be obtained from the Rochester Post-Bulletin, which is published daily. The Rochester Real Estate Directory also lists available rental properties. An annual fee for child care referral service paid by Mayo is available for employees. Mayo also provides free on-site child care for ill children of Mayo staff members, as well as a backup child care program that provides employees with emergency child care options when normal arrangements are temporarily unavailable due to a vacationing or ill provider.

Current Jobs

Job Title Location
Chaplain - part time Red Wing - Minnesota
Clinical Assistant Rochester - Minnesota
Intern- Graduate Limited Tenure Rochester - Minnesota
Patient Appointment Specialist I - Limited Tenure Jacksonville - Florida
Patient Appointment Specialist I - Limited Tenure Jacksonville - Florida
Patient Appointment Specialist I - Limited Tenure Jacksonville - Florida
Central Service Technician (Pool) La Crosse - Wisconsin
Patient Appointment Specialist I - Limited Tenure Jacksonville - Florida
Well-Being Internship (unpaid) Mankato - Minnesota
EXERCISE SPECIALIST INTERNSHIP (unpaid) Mankato - Minnesota

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