Lab Call Center Rep
Job ID 333506 Date posted 05/14/2024- Phoenix, AZ
- Full Time
- Laboratory Medicine & Pathology
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
This is not a remote position. The Lab Call Center Representative is responsible for working cooperatively with Mayo Clinic staff and patients promoting professional and respectful interactions. The Lab Call Center Representative is responsible for efficiently and effectively managing a heavy volume of incoming and outgoing telephone calls for the laboratory, including screening calls and forwarding to the appropriate section or individual, taking complete and legible messages, and redirecting misrouted calls. Serves as an informational representative of clinical departments/divisions providing general information in response to patient and Mayo Clinic practice inquiries. Maximizes availability for incoming calls to meet demand by making adjustments as needed to accommodate workload and staffing needs. May be required to provide coverage at different work locations (e.g. Mayo Clinic Hospital, Mayo Clinic Phoenix Building, Mayo Clinic Building Scottsdale). The successful candidate will have evidence of problem-solving and organization skills. Demonstrated ability to work in a team environment as well as independently. Demonstrated ability of excellent phone etiquette and ability to utilize appropriate resources. Utilizes knowledge gained from previous experience in laboratory medicine, laboratory call center and lab customer service to successfully perform the essential functions of the job. Performs other job related duties and tasks as assigned. Must have outstanding communication and interpersonal skills. Must have superior problem-solving and organizational skills. Ability to prioritize and maintain productivity in a fast-paced environment.
Qualifications
High school diploma or GED equivalent plus one of the following:
- One year of laboratory, lab assisting, laboratory call center
- Laboratory customer service experience
- Minimum of 6 months experience as a CNA, Medical Assistant, or Phlebotomist
Must have strong computer skills and be proficient in Windows/ Word, Excel
Must be familiar with EMR and Lab information systems
Strongly prefer candidates with lab call center experience
**During the selection process you will participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.**
Exemption Status
Nonexempt
Compensation Detail
$18.59- $ 25.29/hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
60
Schedule Details
Monday-Friday 3:30pm-9:30pm, 6 hr shifts. .75 FTE This is not a remote position.
Weekend Schedule
Rotating weekends and holidays. 4:30am - 1:00pm
International Assignment
No
Site Description
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Mary Ricci
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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