• Strategic Initiative Management: Drive the planning, tracking, and execution of high-impact strategic initiatives across the revenue cycle, ensuring alignment with system-wide objectives and timely delivery of milestones.
  
• Performance Monitoring & Reporting: Develop and maintain dashboards, KPIs, and progress reports to monitor the success of key projects, proactively identifying risks and bottlenecks for leadership resolution.
  
• Cross-Functional Coordination: Serve as a central liaison across departments (e.g., finance, IT, operations, vendor management) to ensure seamless collaboration and accountability on revenue cycle transformation initiatives.
  
• Chair Support & Strategic Advisory: Act as a strategic advisor and thought partner to the SVP, helping prioritize initiatives, synthesize complex information, and drive decision-making at the executive level.
  
• Global Strategy Role
  • Ownership of Global Vendor (GV) relationships
    • Routine operational meetings to hold GV accountable to performance metrics
    • Reporting/dashboard development and maintenance for ftes/cost/performance metrics
    • Ensure bi-directional communication for effective relationship management
    • Onboarding, training, and access for new and existing GV hires
    • Monthly team meetings with GV leaders (and employees as requested) to learn about Mayo Clinic and have a positive relationship
  • Accountability for Legal and Supply Chain process
    • TPRM, SOW’s, updates to IT, SCM, HR, Legal
  • Global Staffing Roadmap (Strategy)
    • Start with existing and create model for pods and which areas based on internal metrics and spend would best benefit from offshore resources
  • ROI & Finance Accountability 
    • Ensuring offset for positions, showing ROI from onshore & Mayo staffing to offshore with GV
    • Tracking of GV staffing (# and $ in each area along with volumes worked to match with GV can partner with RC Finance & performance analytics to develop dashboards and reporting to assist
  • Communications
    • With GV & liaison to Mayo Clinic revenue cycle
    • Talking points with teams/leaders around “why” for global staffing, and assisting with change management within revenue cycle, including preparing teams for transitions
      
• Vendor Performance Oversight: Monitor and evaluate vendor performance using Healthfuse analytics to ensure compliance with SLAs, KPIs, and contractual obligations.
  
• Contract and Relationship Management: Maintain strong relationships with vendors while ensuring contract terms are up to date, aligned with organizational goals, and renegotiated when necessary.
  
• Data-Driven Decision Making: Leverage Healthfuse reporting tools to analyze trends, identify cost-saving opportunities, and optimize vendor strategies across the revenue cycle.
  
• Compliance and Risk Mitigation: Ensure vendors adhere to regulatory requirements and internal policies by conducting regular audits and managing credentialing and documentation workflows within the platform.

The Director reports to the Revenue Cycle Chair and may have Revenue Cycle Managers and other Revenue Cycle staff as direct reports in a multi-site, multi-specialty academic medical center Assures the integrity and stability of revenue and billing data and provides direction for complex business decision making for operations. Provides direction for complex business decision making for operations. Identifies, establishes and implements internal controls to ensure a compliant environment. Provides leadership in a team environment, teams functional and technical activities and changes. Participates in establishing the strategic direction of work teams or service lines incorporating an awareness of the internal and external environment. Provides direction and interprets revenue cycle key performance indicators with significant institutional impact Is recognized and relied upon to synthesize various subject matter expert inputs to formulate solutions and implement change for multi-disciplinary or complex technical issues. Coordinates the development of programs and processes for Revenue Cycle operational areas. Interprets and implements billing rules, regulatory compliance, policies and regulations. Stays abreast of emerging issues and risks and plans accordingly. Identify strategies that lead to improved financial performance and follow through on their implementation while preserving Mayo standards and minimizing the financial and legal risks to Mayo. Directs managers, reviews and interprets results of variable-sensitive business models and/or compliance or business operations. Participates in establishing an environment that leads to efficient Revenue Cycle operations and adheres to complicated and ambiguous billing rules and regulations (all payers). Responsible for recruitment, development and performance management within areas of responsibility, translating the departmental vision into meaningful and effective results. Spearheads change and leads others in implementation. Promotes effective change management practices. Initiates, leads and facilitates institutional workgroups or complex projects. Manages and prioritizes limited resources across multi-disciplinary, multi-site teams to maximize efficiency. Handles ambiguous situations in a productive and professional manner and leads others through such situations successfully. Travel required as assignments warrant.

Bachelor’s degree with 10 years’ experience which includes at least 7 years in general leadership required. Master’s degree preferred. Broad expertise in healthcare management, healthcare operations, change management and systems preferred. Possesses and applies knowledge of healthcare clinical and administrative systems and processes to achieve organizational priorities. Has solid knowledge of Microsoft applications including Word, Excel, PowerPoint and Outlook. Possess ability to apply broad knowledge to new circumstances to add value and perspective. Exhibits a customer-service orientation; anticipates, understands and addresses customer needs in a timely manner. Working knowledge of large revenue cycle systems preferred and medical record systems. Ability to establish a productive team-based work environment and collaborate effectively across multiple sites and functions. Demonstrated communication and presentation skills. Ability to lead or direct multiple complex projects and activities in an ambiguous environment. Participates in establishing an environment that promotes initiative, creativity and a high level of productivity. Healthcare Financial Management Association (HFMA) Certification Preferred.