This position will require you to work from an office in your home located within the territory of support which includes Minnesota  and North Dakota.  Relocation to the territory is required within 12 weeks of hire.

As a Regional Service Representative you will manage and maintain multiple client accounts within your designated territory by expanding relationships within the laboratory to support the Mayo Clinic Laboratories (MCL) business model. Dedicated to being a client advocate, you will promote retention and satisfaction by driving the cross-departmental MCL staff to analyze client feedback to enhance business and operational processes. You will also provide technical onsite visits to support growth and service recovery as needed. Additional activities include:

Managing onboarding activities tailored to new facility’s needs

Establishing long standing business relationships with client’s various laboratory and pathology departments, while developing an extensive understanding of each client and identifying key decision-makers

Actively partnering with team members by fostering an inclusive work environment and respecting others with different backgrounds, experiences and perspectives

Training expert for electronic ordering applications and navigating MCL’s products and services

Contributing to strategic initiatives for clients as outlined with territory, operational and business teams

Assisting and supporting outreach initiatives

Identifying and promoting opportunities to improve test utilization

Providing education and acting as liaison to the client contacts to MCL/Department of Laboratory Medicine and Pathology (DLMP) subject matter experts

Actively promoting test campaigns, projects and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support

Gathering insights from clients as requested by internal work groups

Bringing value to clients by tailoring interactions and messaging to fit the client’s needs and objectives

Remaining accessible to clients and internal staff for timely response and engagement

Coordinating the deployment of Mayo resources in an efficient and effective manner, while escalating feedback and issues appropriately

Comfortable working in a fast-paced ambiguous environment

Practicing and promoting teamwork and communication

Documenting client interactions

*Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic.

**This position is not eligible for visa sponsorship.; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

To be considered for this position you must have a bachelor's degree in business or science and 5 years of clinical laboratory experience in a hospital setting. 

Additional Qualifications

You will be a good fit for this position if you possess the skills below.

Master’s degree, and/or accreditation by a national agency (MT, CLS, MLS, MB, CG, MP or HTL) preferred. 

Leadership, management, and/or Outreach experience

Good human relations and communications skills

High level of technical competence and confidence

Adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments

Customer focused

Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects

Decision making and problem-solving ability

Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, and professional manner, keeping a positive and courteous tone.

License or Certification

A valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation. 80% travel is required.