Field Sales and Services Manager - Mayo Clinic Labs

Mayo Clinic Laboratories
Position description
In alignment and collaboration with MCS, LLC Operations, MML Sales and Product Management, the Field Sales Service Manager has accountability for servicing the needs of our existing client base, assisting in the generation of new business revenue by effectively promoting and educating Field Staff on both new and existing testing offerings, establishing and retaining long-term business relationships, collaborating with Sales Management to develop specific territory strategies, provide Sales and Business Training requirements, provides input and support to Field Directors in activities, account retention, and growth. While doing so, must also promote Mayo Clinic's core values and support community-based health care and integrated delivery systems. Must maintain an effective balance between dynamic enterprise objectives and the needs of field staff and customers. Accountable for effective communications and active listening and willing to adapt, adjust, and be supportive when objectives shift to ensure long term viability and success of the enterprise. Remain abreast of regulatory issues, market dynamics, reimbursement issues, and service requirements.

This individual will also take on the following responsibilities:
1. Liaison
a. Act as a liaison to Sales and Operations
b. Provide Operational Updates to the Field Staff
c. Drive sales concerns along with the Director of Sales

i. Gather client/field staff concerns and communicate to MML to drive initiatives

ii. Provide feedback to the team and Director of Sales

iii. Sit in on Operational Meetings to ensure the field is informed

iv. Track issues

v. Communicate outcomes

2. Leased Vehicle
a. Yearly Evaluation of vehicle choices
b. Order vehicles for new staff
c. Track Donlen information
d. Track Field Vehicles
e. Order replacement vehicles when needed

3. Vendor Registration
a. Provide updates to the field
b. Develop ease of use plan per vendor
c. Create cooperate contracts
d. Evaluate need for corporate contracts

4. Metrics
a. Pull and provide Sales metrics to the Director of Sales and Field Directors
b. Monitor CRM usage
c. Create CRM reports for Field staff

5. Communication
a. To provide bi-weekly updates to the Field Staff
b. To communicate across regions or "ologies"
c. Work with FSS Core to communicate across all field sales teams

6. On Boarding and training for new field staff
A bachelor's degree is the minimum requirement, preferably in business, management or the life sciences. Five years experience working in a customer service or sales support environment required.

Must have excellent human relations, management, and communications skills. Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within internal and external multi-functional environments. Ability to develop strategic plans and manage several people, projects or tasks simultaneously and to exercise appropriate judgment when developing, deploying and/or overseeing plans, projects and tasks. Demonstrated managerial, decision-making and problem-solving ability and oversight of self and others.

Additional qualifications
3-5 years direct work unit experience preferred, from within applicable MCS, LLC Service Line. Advanced degree and business/supervisory experience preferred.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $3,156.80, based on a full-time position.
Benefits eligible
Full Time
Hours / Pay period
Schedule details
Monday - Friday
Domestic Travel required 3-4 times per quarter
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Clinical Labs and Research
Career profile
Clinical Labs
Job posting number
Tara Hanson
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).